Administrator: Service Desk

Company Assupol Life Reference # ASD Published 10/04/ Contract Type Permanent Salary Market Related Location Menlyn, Gauteng, South Africa Introduction To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems. Job Functions Information Technology Industries Insurance Specification 1.Provide first line support to usersRegister incidentsProvide first line support to user (TCF)Escalate incident to second line supportMonitor the status and progress towards resolution of all open incidentsKeep affected users informed about the progress (TCF)Escalate the process to management level if not attended to within the set timeframe (TCF)Confirms and closes resolution of incidentsConduct quality control checks on service provider (TCF)Send out general communication notices to the company Requirements FORMAL EDUCATIONMatricDiploma in IT (Advantage)TECHNICAL/LEGAL CERTIFICATION Call Centre/Customer Service CertificateA + N+ (Advantage)Certificate in ITEXPERIENCE 2 Years experience in customer service 1 Years experience in an IT environment Job Closing Date 24/04/ Share on
Johannesburg, GT, ZA