Business Analyst (GTMS Consultant)


Take charge of the end to end business process for the customers and deliver a solution that provides with tangible and intangible business benefits
Delve deep and gain expertise in the GTMS software features and functionalities to be highly knowledgeable in mapping customer’s wants and needs to the system design
Take ownership in designing and building the system as per established best practices
Accountable for driving and collaborating with the back-office team to enable them to set up the system, build system interfaces, tailor the UI and deliver reports as per the design
Author detailed functional specifications to guide the back-office team to build custom enhancements, reports and statements that satisfy specific customer needs
Showcase the solution by leading system walkthroughs on a regular basis during the course of the build phase for the customers to give them a sneak peek on their future solution that will diminish their pain points
Perform quality assurance by identifying and resolving system issues during validation phases to present the customer with a smooth testing experience
Empower the customers by providing knowledge transfer sessions to the customer for system handover so they can be self-sufficient after go-live.
Orchestrate the cutover to production and coordinate all tasks required by various teams during go-live in the production environment for seamless transition.
Continue to learn and gain expertise on new features and functionalities in the ongoing GTMS releases and at the same time mentor new hires by disseminating acquired knowledge
Thrive on independent thinking with keen problem solving and analytical skills
Must have excellent communication and client handling skills to be able to excel in high pressure situations
Must be capable of working in a fast-paced environment with a collaborative team player attitude and flexibility with working with different time zones
Stellenbosch, WC, ZA