Content Moderators (Zulu-Speaking)

Calling all social media gurus! If you enjoy keeping up with the latest trends, viral videos and social media influencers then this could be your calling. We are looking for Content Moderators who are fluent in Zulu (written & spoken) to join our team working on a new exciting campaign in ourCape Town offices.Youll join our fun-loving global community of more than , passionate people who work across locations in over 50 countries delivering exceptional customer experiences for some of the worlds leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.We are looking for the online content bingers, viral video starters (or finders), meme sharing, peoples people with a passion for social media and a love for all things trending. We want someone with moral integrity and a sense of humour, who is proactive and confident in decision-making. Youll need to have objective views when it comes to content monitoring and not be overly sensitive to explicit or sensitive content.What you'll doTaking ownership of video content in alignment with client and business strategiesProactively moderating and auditing uploads taking the time to understand the needs of customers and the clientTaking ownership for all videos in the respective language queueProviding accurate monitoring of content at first instance What we are offering R7 base entitlementNight shift allowance when applicableCustomised incentive programmeFree medical aid for main memberGroup life coverFantastic employee assistance programme (EAP)Subsidised door to door transport service for all shifts ending after 18:30Team building and upskill training opportunitiesInteractive and inclusive company culture What you'll need Fluency in Zulu and English (written & spoken)Passion for social mediaPrior user-generated content (UGC) moderation (Advantageous)Experience in content mining and reviewingExperience working with social media or email responses (Advantageous)Open and comfortable to be exposed to highly sensitive and explicit content on a daily basisAbility to evaluate content in line with content and business policiesDemonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functionsStrong analytical and research skills with attention to detailAbility to work in fast and evolving workflowsAdhere to strict deadlinesAbility to maintain a high degree of confidentialityAvailability to work rotational shifts in a 24/7 environment Each Webhelper brings energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience. Take this opportunity to join our collaborative team of game-changers today.
Cape Town, WC, ZA