Receptionist/Patient Services Assistant

Job DescriptionPPD, now Thermo Fishers clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.At PPD, we are passionate, deliberate, and driven by our purpose- to improve health! Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site challenges by optimizing each step in the patient journey to deliver greater speed, certainty, and control to clinical trial delivery. At AES we are currently looking to attrcat aResearch Assistant (Patient Services Assistant) for our Dedicated Research Site in Stanza Bopape, Mamelody East. Summarized Purpose: Provides administrative support to the research sites by coordinating and assisting patients visiting the site. Acts as the first-line contact for patients. May assist with patient expense reimbursements and transport arrangements. Essential Functions and Other Job Information: Coordinates and completes administrative functions on assigned trials. Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival. Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations. Completes data entry and visit completion information. Assists with the collection of patient SDV from treating medical professional. Schedules patients for different types of visits, external appointments, transport etc. Conducts reminder telephone calls to patients to confirm visits. Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required. Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience. Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments. Assists with the reimbursement of patient study expenses and payments. Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines #LI-TK2Job QualificationKnowledge, Skills and Abilities: Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively Good interpersonal/customer service skills, positive attitude and good oral and written communication Capable of working in a team or independently Good computer skills, including MS Office (Word, Excel, and PowerPoint) Ability to work well in a collaborative team environment Our 4i Values: Integrity Innovation Intensity Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the worlds most urgent health needs, submit your application wed love to hear from you!
Pretoria, GT, ZA