Admin Clerk / Personal Assistant

My client, a national engineering concern with a branch based in Somerset West is seeking to employ an Admin Clerk / Personal Assistant to the Branch Manager. Duties:Provide support within Head Office in terms of retrieving and processing online orders placed and maintaining general office administration. This will include maintaining all mailboxes by communicating with clients and colleagues, coordinating sales-related activities to fulfill client expectations and queries.Answering the phone and taking messages where necessary.Receiving and handling requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.Receiving and processing incoming correspondence, as well as escalating to appropriate persons as needed.Responding to complaints promptly and, if necessary, escalating to higher management.Investigating complaints and gathering data in response to complaints/questions.Using computer database to retrieve necessary customer information, inventory information, and purchase order status.Providing pricing, delivery, and other order information to customers.Maintaining files of active orders and updating with changes to customer accounts or orders.Performing other related duties, as assigned. Requirements (Essential):Grade 12 qualificationAdministration experienceComputer skillsKnowledge of administrative processes and procedures within a businessProficient computer skills and ability to learn database and ordering systemsThe patience and ability to engage customers in conversationExcellent communication skillsOutstanding negotiation skills with the ability to resolve issues and address complaintsSECTOR: Admin / Secretarial visit Website: to apply
Cape Town, WC, ZA