Advanced Technical Support Consultant

Description For further information please contact ****** or call Reporting to the Head of Customer CareDelivering an exceptional customer service across all customer channelsStrive to resolve 90% of customer queries and complaints at first point of contact.Engage customers in an empathetic and confident manner to drive customer loyalty and retentionResolving Technical queries and complaints remotely by identifying and troubleshooting issues first time aroundOutage Notifications and managementContinuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learningAdhere to company processes, procedures, and codes of conductWorking Conditions24/7/ business operating timesAs per shift Roster.6 days per week shift work is required.Must be willing to work on public holidays and weekends.Required to work overtime as per business requirementKnowledge, qualifications and experienceA+ and /or N+ qualification, or studying towards a technical qualification, is mandatory.Minimum 4 years customer care experience in a technical environment.Multi-lingual.Computer literate, intermediate proficient in Microsoft office.Wired into the Digital world.special-hidden { display: none; }Id Subtitle
Johannesburg, GT, ZA