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Service Desk Technician: Tier 1


TRACKER requires the services of a Service Desk Technician Tier 1. We require a self-starter with an engaging personality and good customer service orientation. The successful candidate will be required to manage the first line of service provisioning by the IT Department.* Adherence to SLA for internal/external customers* Ensure compliance of calls logged against the call logging process* Reporting and escalation of incidents as per agreed procedures and processes* Assisting with Ad hoc tasks (dept. moves etc.)* Escalate work orders to the necessary resources for resolution* Consistent feedback and follow-ups on outstanding incidents logged to Service Desk* Communicate outages to affected staff as necessary* First line support for all incidents logged with Service Desk* Ensure compliance with workstation standard* Ensure compliance with network standards* Support Knowledge repository* Ensure adherence to the call logging process* Ensure adherence to all processes and procedures* Experience, qualifications and competency requirements:* Relevant IT qualification (Required)* ITIL V4 Foundation Certified (Required)* Incident Management certification* A and N* 3 Years Experience in customer service-related work environment* Willing to work extended hours* Willing to travel* Good analytical thinking* Good Time Management* Experience, qualifications and competency requirements:* Relevant IT qualification (Required)* ITIL V4 Foundation Certified (Required)* Incident Management certification* A and N* 3 Years Experience in customer service-related work environment* Willing to work extended hours* Willing to travel* Good analytical thinking* Good Time Management
Company
Tracker
Posted
05/05/2022
Location
Johannesburg, GT, ZA