For over 35 years, Dreams has been passionate about providing the perfect night`s sleep. As the UK`s leading bed specialist, the company is committed to providing the highest standard of expert customer service and advice, and offers an extensive selection of high quality products including mattresses, bed frames, divans, bedroom furniture and soft furnishings, many of which are hand-crafted in the UK at the Dreams Bed Factory in Oldbury, West Midlands.Job Purpose:
Manage availability across all Special and Stock lines for all Home delivery depots.
Maintain "Available to Promise" availability at 98% whilst controlling stock levels and improving stock turn. Create Central Distribution transport load flows to Home Delivery Depots. Manage component parts at Home Delivery Depots and balance where required.
-Responsibility includes liaison with Central Distribution (CD), Dreams Bed Factory (DBF) and Finished Product (FP01) inbound and outbound and Customer Service functions
-Understand the planning and distribution calendar and communicate deadlines
-Ensure the timely production of all weekly and daily reporting
-Accuracy of work is crucial to the role, with 100% accuracy expected over time
-Produce adhoc analysis as required supporting business decision-making
-Liaise with Buying Department to chase unacceptable results that affect Customer Promise
-Create communications for customer service to inform any that will fail to meet delivery promise
-Answer any telephone enquiries from stores, Bedquarters and customers
-Process transport requirements and solutions
-Reports are prepared regularly in relation to all of the above
-Comply with all other reasonable requests made by Directors, Head of Department and Senior Management
Skills, Experience and Attributes Required:
-Good working knowledge of stock & warehousing requirements
-Ability to create & maintain multiple spreadsheets, identify issues and implement resolutions
-Good communication skills both external with suppliers and internal customers
-Strong administrative skills
-Excellent PC skills
-Ability to work with managers and communicate plans
-Flexible approach to work and workload.
-Customer Focused (Both external and internal customers).
What we can offer you:
-Benefit platform with access to 100's of retailers
-Generous staff discount
-Fantastic pension provider
-Access to the Retail Trust - offering a 24 hour helpline