Facilities Property Manager

We are working with a leading Property Landlord in the logistics space, to recruit a Facilities Property Manager to join the team to oversee units in the West Midlands area, on a 12 month Fixed Term Contract

Job purpose

Ensuring the effective delivery of property and facilities management services across the portfolio, while focusing on best customer and brand experience.

Key Accountabilities

  • Provide property and facilities management input into design of new schemes
  • Effective and on-time service charge management, including budgeting, reconciliations, and forecasting, best practise and RICS. Ensuring clear and transparent communication with customer.
  • Support Construction Team with any property management issues during construction process, including attendance of Site Wide Coordination meetings
  • Oversee programme of regular void unit inspections in compliance with Insurance requirements, and functionality testing to maintain warranties, and statutory, environmental and insurance requirements
  • Support Asset Management and Optimise teams in their customer engagement and leasing activities
  • Ensure that both pipeline product and estates are presented in the best possible condition, providing our customers best estate experience
  • Handover of building to customer process, focusing on delivering building in best condition, providing customer with all building and site information and obligations, and post-handover follow up review with customer
  • Work with Regional FM to ensure planned preventative maintenance of buildings and estate before during and after leasing
  • Support the implementation of our core values and behaviours when engaging with customers - Protect our Brand
  • Actively engage with CRM activities and updating CRM system.
  • Support customer and Asset Manager with licence to alter, dilapidations and minor works to tenant units
  • Implement and maintain Tenant Handbook and contact details for each estate
  • Management of outgoings including non-recoverable costs
  • Arrange for annual Risk Assessments to ensure statutory compliance
  • Ensure all data room information is up to date, and relevant for ongoing management and disposal process where applicable
  • Assist Asset Manager with divestment process
  • To effectively manage Facilities Managers, to improve performance and productivity

Experience, Skills and Knowledge required

  • Customer relationship management, experience, and service
  • Good communication skills
  • Ability to deal with customer concerns effectively
  • Relevant industry knowledge/ experience
  • Ability to implement and manage Service Charges
  • Knowledge of Health and Safety – NEBOSH or IOSH qualification beneficial
  • Management of service contracts and contractors
  • Experience dealing with minor works, including CDM
  • Experience of property and facilities management within logistics industry preferred
  • Experience in line management
  • Excellent IT skills
  • Full valid driving licence
West Midlands, England, UK