Housing Services Manager
A large youth charity is looking for a Housing Services Manager to join their newly restructured team on a permanent basis. For the right individual they are offering: the opportunity to join a diverse organisation and the opportunity to join an organisation that transforms communities so that all young people can belong.
Housing Services Manager
Birmingham and Coventry
This organisation believes in fairness and opportunity. There are essential building blocks for a full and rewarding life: a safe home; acceptance; guidance; friendship; physical and mental health; academic support; employment skills; and access to real opportunities.
Many young people have never known these things; other people have lost one or more as they grew up, but we all need them.
They provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community.
To support the Head of Housing in delivering an efficient and effective housing and support service. To work with a multi skill team delivering excellent support that reflects a Trauma Informed environment for staff and volunteers under your responsibility. To co-ordinate the delivery of any training activities to your teams, including and importantly Safeguarding / Co production work with residents across your service area that relate to improving and driving quality performance. Ensuring the highest standards are maintained and are reflected in relation to tenants' experience, service users, customers and stakeholders.
Duties and Responsibilities
To ensure high quality service delivery and accurate record keeping in all areas of housing management particularly: -
rent setting and service charges
rent arrears performance
rent arrears prevention
letting voids and selection and allocation process
dealing anti-social behaviour
2. To ensure that all services are maintained in accordance with statutory requirements and good practice and our projects and premises are maintained to a high standard. To ensure the service meets all legal and statutory requirements including, but not limited to, those related to fire regulations, health and safety at work, employment, current legislation and that all appropriate statutory notices are displayed.
3. To ensure that complaints received are managed in line with the organisations policies and procedures, that complainants are treated with respect and sensitivity, and that lessons learnt from complaints are translated into appropriate actions. To monitor all complaints for service area in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.
4. To present reports to the tenant and residents' forums and other meetings as appropriate, some of which are held in the evening.
5. When requested, to deputise for the Head of Housing, attending meetings as required.
If this role is of interest click apply or get in contact with Morgan on 0121 790 0980.