Allenday are recruiting for a Head Receptionist / Concierge for our client based in Berkhamsted. This popular establishment is renowned forproviding a guest experience that is world class and unrivalled.The positionof Head Receptionist / Concierge is a great opportunity for someone who has experiencein guest/ client facing roles and looking to progress their career.
The Role:- Lead the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner and to the highest level
- Provide guests with all the information they require, for example onsite facilities and off-site amenities (knowledge of the local area is desirable)
- Identify and introduce new ideas to enhance the client journey and create more WOW moments for guests
- Arrange transport and book restaurants if requested
- Respond to guests requests and make the necessary arrangements
- Develop and maintain knowledge of room types, products and services available to guests
- Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved, and learnings are gathered.
- Ensure concierge desk and entrance areas are clean and tidy at all times
- Transport guest luggage to and from guest rooms and/or designated areas
- To be fully trained and knowledgeable of the in-house systems, from cutting key cards, and producing guest reports
- Manage the switchboard and ensure all calls are answered in a professional manner
About you:- Be able to engage with all types of guests
- Exceptional customer service. 3 years required
- Will go above & beyond to get things done
- Problem solver
- Have the ability to keep calm under pressure
- Experience in a hotel preferable
Salary & Benefits:- £25K +
- 25 days paid holiday
- Free access to the onsite gym
- Access to the company pension scheme and healthcare schemes
- Free on-site parking
- Great learning and development opportunities
- Free online language lessons
- Regular staff social events
Schedule:- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
If you're interested in this role please apply and one of our consultants will contact you to discuss your application if you meet with the criteria.