Head Receptionist - Concierge

Allenday are recruiting for a Head Receptionist / Concierge for our client based in Berkhamsted. This popular establishment is renowned forproviding a guest experience that is world class and unrivalled.The positionof Head Receptionist / Concierge is a great opportunity for someone who has experiencein guest/ client facing roles and looking to progress their career.
The Role:

• Lead the concierge team, plan for the smooth operation of the desk and ensure that all requests are handled in a timely, efficient and professional manner and to the highest level
• Provide guests with all the information they require, for example onsite facilities and off-site amenities (knowledge of the local area is desirable)
• Identify and introduce new ideas to enhance the client journey and create more WOW moments for guests
• Arrange transport and book restaurants if requested
• Respond to guests requests and make the necessary arrangements
• Develop and maintain knowledge of room types, products and services available to guests
• Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved, and learnings are gathered.
• Ensure concierge desk and entrance areas are clean and tidy at all times
• Transport guest luggage to and from guest rooms and/or designated areas
• To be fully trained and knowledgeable of the in-house systems, from cutting key cards, and producing guest reports
• Manage the switchboard and ensure all calls are answered in a professional manner

About you:

• Be able to engage with all types of guests
• Exceptional customer service. 3 years required
• Will go above & beyond to get things done
• Problem solver
• Have the ability to keep calm under pressure
• Experience in a hotel preferable

Salary & Benefits:

• £25K +
• 25 days paid holiday
• Free access to the onsite gym
• Access to the company pension scheme and healthcare schemes
• Free on-site parking
• Great learning and development opportunities
• Free online language lessons
• Regular staff social events

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

If you're interested in this role please apply and one of our consultants will contact you to discuss your application if you meet with the criteria.