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Tenancy Sustainment Officer

Tenancy Sustainment Officer

Greater Manchester

12 month FTC

35 hours pw

£26,500 per annum + £1,000 car allowance

Hamilton Wood Associates are currently recruiting on behalf of a Housing Association based in Greater Manchester, to assist their recruitment of a Tenancy Sustainment Officer on a 12-month fixed term basis.

The main aim of the role will be to support clients in the community to identify those at risk of failing to sustain their tenancy, and to use coaching methods to aid them to overcome this.

The role is offered on a 35 hour week, working from home, their head office, or from their hubs across Greater Manchester

Responsibilities of the Tenancy Sustainment Officer:

  • Working with tenancy management teams to identify those at risk of failing to sustain their tenancy
  • Conducting initial assessments to understand customers needs, and using coaching methods to identify root cause
  • Resolving complex benefits issues
  • Advising on welfare benefits, financial inclusion and welfare support
  • Assisting customers to improve their financial independence
  • Signposting customers to access other services
  • Identifying and reporting safeguarding concerns
  • Making appropriate referrals to relevant organisations
  • Keeping up to date knowledge of wider policy changes (eg welfare reform)
  • Maintaining and establishing links with local agencies

Requirements of the Tenancy Sustainment Officer:

  • Enhanced DBS (or willingness to undergo one)
  • Driver and access to a vehicle

To be considered for this exciting role, please contact Bethan Hall - Divisional Manager at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful.

Posted
05/01/2022
Location
West Butterwick, England, UK