Retail Digital Transformation Consultant

Principle Consultant - £ 100k + Bonus Remote/London

E-commerce, IoT, AI

Working for the leading software provider to retailers, the retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.

The Principal Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.

This role will offer you the opportunity to work with Tier 1 retailers and change the way people now and in the future.My client has led innovation in retail and is looking for consultants to continue that journey.

Role & Responsibilities

Serve as a trusted advisor to clients with a focus on experience-led digital transformation.

Plan, organize and execute Strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our clients satisfaction

Work with Professional Services teams to support the delivery of other technology consulting projects as needed

Partner with sales and product experts to guide and develop business

Develop thought leadership in the Strategic customer experience domain and create tailored market relevant Strategic offerings and propositions for clients

Use insights to lead client discussions and help shape their Strategic agenda

Identify and drive new business opportunities within existing and prospect accounts.

Establish cross-functional relationships both within my client and with clients to be viewed as ago to on the topic of retail trends, transformation, customer experience, and business operations efficiency.

You

A natural team player

Creative problem-solving ability whilst working in ambiguous situations

Strong analytical and problem-solving skills

Persuasive power to communicate with a variety of stakeholders

Excellent written and oral presentation skills with an inspirational and collaborative style

Ability to facilitate group workshops and processes

High degree of personal motivation, ability to self-manage whilst being professional and personable.

Comfortable with and confident to present high level Strategic transformation services and consulting solutions

Comfortable navigating complex, multi-stakeholder project environments

Demonstrable wide range of management skills and styles

Always curious about the future of technology and its impact on various user-experiences

Comfortable with and confident to present high level Strategic transformation services and consulting solutions

Comfortable navigating complex, multi-stakeholder project environments

Demonstrable wide range of management skills and styles

Always curious about the future of technology and its impact on various user-experiences

Experience

Deep retail industry knowledge / experience

Demonstrable experience in Strategic consulting activities for complex organizations and delivering large scale projects and programs

Experienced in design thinking, service design and human centric design

A degree in business, marketing, communications, computer science, engineering, or a field related to modern business skill sets; MBA or other graduate work ideal.

Working with cross-functional and cross geography teams

Working with senior level client stakeholders, handling difficult conversations and resolving issues

Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties andpressure points

Evidence of thought leadership and innovative thinking

Possess strong knowledge & experience in at least 2 of the following areas / capabilities:

IOT

Consumer engagement

Cloud Computing

Mobile

E-commerce

Strategic Strategy and transformation

Analytics and AI

Security

Experience Design.

You must be eligible to live and work in the UK.At this point my client will not sponsor visas.

Posted
05/01/2022
Location
West London, England, UK