Retail Digital Transformation Consultant
Principle Consultant - £ 100k + Bonus Remote/London
E-commerce, IoT, AI
Working for the leading software provider to retailers, the retail transformation team are industry strategic thought leaders that help retailers solve business problems by envisioning, differentiating, and optimizing customer and operational experiences.
The Principal Consultant is an expert in customer experience design, design thinking, and digital transformation who will initiate and lead business engagements.
This role will offer you the opportunity to work with Tier 1 retailers and change the way people now and in the future.My client has led innovation in retail and is looking for consultants to continue that journey.
Role & Responsibilities
Serve as a trusted advisor to clients with a focus on experience-led digital transformation.
Plan, organize and execute Strategic transformation engagements ensuring that a quality, integrated solution is delivered in a timely manner, at budget, and to our clients satisfaction
Work with Professional Services teams to support the delivery of other technology consulting projects as needed
Partner with sales and product experts to guide and develop business
Develop thought leadership in the Strategic customer experience domain and create tailored market relevant Strategic offerings and propositions for clients
Use insights to lead client discussions and help shape their Strategic agenda
Identify and drive new business opportunities within existing and prospect accounts.
Establish cross-functional relationships both within my client and with clients to be viewed as ago to on the topic of retail trends, transformation, customer experience, and business operations efficiency.
You
A natural team player
Creative problem-solving ability whilst working in ambiguous situations
Strong analytical and problem-solving skills
Persuasive power to communicate with a variety of stakeholders
Excellent written and oral presentation skills with an inspirational and collaborative style
Ability to facilitate group workshops and processes
High degree of personal motivation, ability to self-manage whilst being professional and personable.
Comfortable with and confident to present high level Strategic transformation services and consulting solutions
Comfortable navigating complex, multi-stakeholder project environments
Demonstrable wide range of management skills and styles
Always curious about the future of technology and its impact on various user-experiences
Comfortable with and confident to present high level Strategic transformation services and consulting solutions
Comfortable navigating complex, multi-stakeholder project environments
Demonstrable wide range of management skills and styles
Always curious about the future of technology and its impact on various user-experiences
Experience
Deep retail industry knowledge / experience
Demonstrable experience in Strategic consulting activities for complex organizations and delivering large scale projects and programs
Experienced in design thinking, service design and human centric design
A degree in business, marketing, communications, computer science, engineering, or a field related to modern business skill sets; MBA or other graduate work ideal.
Working with cross-functional and cross geography teams
Working with senior level client stakeholders, handling difficult conversations and resolving issues
Co-ordinating multi-faceted activities and deadlines, anticipating challenges, difficulties andpressure points
Evidence of thought leadership and innovative thinking
Possess strong knowledge & experience in at least 2 of the following areas / capabilities:
IOT
Consumer engagement
Cloud Computing
Mobile
E-commerce
Strategic Strategy and transformation
Analytics and AI
Security
Experience Design.
You must be eligible to live and work in the UK.At this point my client will not sponsor visas.