Meeting and Events Manager

The Meeting and Events Manager guides the work and strategic goals of meeting and events staff at Host-affiliated locations. The individual in this role manages several teams to ensure high-quality work by building strong event programming that aligns with the goals of clients and other stakeholders.In addition to making recommendations on budgets and cost reduction, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes. The Meeting and Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff
Essential Duties and Responsibilities
?Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.?Troubleshoots and resolves complex client inquires and complaints that are escalated. Follows up with clients to ensure satisfaction.?Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.?Develops and tracks SLA's, KPIs, and benchmarks; report out on a recurring basis.?Serves as primary contact with client for meeting & events forecasts and strategies.?Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.?Reviews staff workload and makes proactive decisions to meet the department business demands?Reviews reports and implements procedures to improve employee efficiency and ensure smooth operations.?Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees within the Call Center environment. In charge of hiring personnel (DJs, caterers, waiters, etc.)?Performs other duties as assigned.Supervisory ResponsibilitiesProvides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Nybor Ltd
London, England, UK