Training and Performance Manager - Customer Service Team - Bishops Stortford - up to £38,000 - Permanent 40hrs pwk.
We are very excited to be working with our award-winning client to hire an experienced learning and developmentprofessional to drive excellence throughout their customer service team. This is a fantastic opportunity to takefull ownership of designing impactful training and development solutions.
You will work with the Head of Customer Service and Operations Director and be given full autonomy for designing, developing, delivering and evaluating interactive training using a mix of face to face and virtual training and development mediums. You will be responsible for analysing the service delivery methods, identifying the gaps and creating training and action plans to continuously improve the service delivery. It will be your responsibility to compile monthly performance reports, presenting data to the management team regularly to identify specific and continuous training.
Training and Performance Responsibilities:
What you need to succeed
Who are you?
You are passionate about learning and development and love delivering training!! You will be a flexible and approachable team player who is good at communicating ideas and methods, and you enjoy relationship building!
This role is primarily basedin Bishops Stortford, where our client is currently operating a hybrid working pattern where staff must work a minimum of three days from the office.
If you are a Training and Performance/Learning & Development professional looking for professional development, please get in touch with Samantha Chambers for further details!