Clinical Implementation Specialist

Job Title: Clinical Systems Implementation Specialist

Location: Homebased with travel to client sites

Salary: up to £40,000 + £5,034 car allowance

Job Type: Permanent

Job Reference: LH10304

This is a client facing role to ensure our clients deployments and upgrades are delivered on time, within budget and in line with client expectations and project and benefits scope. You will be tasked with delivering measurable business benefits to customers through the implementation of their market leading software product.

Person Specification:

Experience of working in or with the NHS

Experience of project management, benefits realisation and implementation

Experience of working with a range of stakeholders

Experience in the delivery of training, testing and project support

A proven track record in the delivery of solutions to the NHS

Thorough understanding of the operational procedures within the different departments that make up the NHS

Understanding of the importance of the data collection and reporting required by central government to record NHS activity

A successful and proven track record in working to tight deadlines in a busy challenging environment

Experience of working with a range of stakeholders

Experience in the delivery of training and project support and implementation

PRINCE II Practitioner qualification (desirable but not essential)

Skills required:

Willingness to travel and work away from home

Excellent interpersonal, communication and presentation skills both orally and in writing

Excellent customer relationship skills

Intermediate/advanced MS Office skills

Ability to organise and co-ordinate areas of work for yourself and others

Self-starter with great determination and motivation to succeed

Ability to influence, organise and plan

Ability to work within project constraints to ensure that milestones and delivery dates are met

Professional with ability to promote and protect the reputation and ethos of the company

Duties and Responsibilities:

To work within the group of companies and deployment team to facilitate a smooth implementation of the product solution and any associated 3rd party integrated software solutions to deliver improved and more effective clinical and business workflows.

Undertake product solution demonstrations for the client clearly presenting the benefits of the solution

Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality

Provide client with appropriate documentation/templates

Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures

Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation

Promote best practice across customer sites whilst maintaining client confidentiality


- Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively

- Identify opportunities to create wider customer benefits and embed our solutions successfully across our customers businesses

Support customer site software user acceptance testing

Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution

Assist with product solution testing to ensure fit for purpose and go live

Provide onsite customer support for new site go-lives and implementation of new functionality

Assist with data migration where required recognising configuration issues and ensuring resolve

Attend customer project boards, operational or ad hoc meetings

Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate

Any other duties commensurate to salary and relevant to the post. Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder

Wilde Associates is working in the capacity of an Employment Agency in respect of this role

Nottinghamshire, England, UK