Training Lead

Do you have a passion for Technology as well as excellent Customer Service skills? This is the perfect role for you

The Training Lead will work across the business as the lead trainer for the Edge for Health (E4H) portal, training and supporting all new E4H subscribed suppliers.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

This will be a fully remote role with monthly travel to either the Wakefield or Salford office for collaborative meetings.

What you'll be doing:

• Dealing with all suppliers IT queries and escalations, acting as the lead contact for Edge for Health (E4H).
• Training and supporting all new E4H subscribed suppliers with catalogue optimisation.
• Defining and maintaining your own training pipeline.
• Working with colleagues and VS (our E4H Partner) to segment E4H subscribed/non-subscribed suppliers, monitoring and improving their service levels.
• Collaborating with other sales support colleagues, senior leaders, and other key stakeholders to bring the voice of the supplier to the wider NHS SBS business.

What youll bring:

• Well-organised with the ability to implement a plan, structured in your day-to-day approach as well as the capability to keep yourself and colleagues on track.
• Ability to develop and maintain in-depth knowledge of products, solutions, services, relevant industry trends, and competition.
• Strong Excel and PowerPoint skills for managing reports, tracking customer usage, andmanaging own pipeline.
• Excellent attention to detail, analytical skills to access sales reports and monitor renewal customer usage, as well as exceptional written and verbal skills when responding to customer queries and outbound sales calls / emails.
• Excellent listener, to be able to diagnose / forward customer issues that require prompt support and to find the appropriate solution.

It would be great if you had:

• A passion for Technology, Marketing, and the Sales process.
• Previous experience in coaching / training others in the use of a software system would be highly advantageous, along with proof of positive outcomes.
• Successful completion of an internal or external train the trainer course or equivalent.
• Knowledge of NHS supplier and trust processes would be advantageous.

If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!

Employment Type: Full-time, Permanent

Location:Anywhere (UK) -with monthly travel to either the Wakefield or Salford office for collaborative meetings.

Security Clearance Level:DBS

Internal Recruiter:Kayleigh

Salary:£25,000- £30,000 + 3% Flex Fund

Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance,procurement,and employment services to the NHS, helping them overcome any challenges they face in the back office.

Our vision is to help the NHS save money and enhance quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes.

Do you want to part of our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We havepartnered withVercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us knowwhen completingyour application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.