Careers Coach

The Growth Companys Employment team has anopportunity for a Careers Coach to work alongside Careers Advisers and their case load of National Careers Service customers in order to enable customer progression aligned with their agreed actions into suitable employment and training opportunities.

Key Responsibilities

  • Use effective case-loading strategies, to support and manage a wide range of customers
  • Utilise labour market information and employer/training provider links in order to support customers to achieve required outcomes for sustained employment and training
  • Develop and maintain effective relationships with key partners and agencies in order to generate a flow of referral sources
  • Work closely with Careers Advisers to caseload suitable customers and to identify and support these customers with any barriers into employment and training
  • Manage a wide range of customers by caseload to achieve targets, specifically sustained employment or training
  • Deliver personalised support to customers via appropriate channels including through social media, email, telephone, SMS, group workshops, face to face sessions and webinars. The provision is digital by default
  • Work proactively with colleagues (National Careers Service Advisers) to maximise the tracking of customer outcomes and support the customer journey
  • Carry out associated administration work including report writing, usage of CRM system, collecting and analysing management information, evaluating service delivery and the audit and review of own records
  • Ensure compliance with requirements of the National Service Standards and ensure delivery exceeds Education Skills Funding Agency, Ofsted and Matrix standards
  • observations, assess own delivery, and act on feedback, including undertaking CPD
  • Work across multiple sites across the North West as required
  • Additional or alternative duties as reasonably required by the Company

About You

  • Experience of proactively using a Customer Relationship Management System (CRM)
  • Experience of managing a caseload of customers for whom specific outcomes are achieved in a guidance, skills or welfare to work setting excellent knowledge of the local labour market routes into the labour market and knowledge of progression routes including knowledge of local education, training and specialist service provision
  • Knowledge of Matrix and Ofsted standards and the application of these in a Careers IAG environment. Ability to work independently
  • Good level written and verbal communication skills


  • Ability to work in a target driven environment, with a focus on the successful achievement of outcomes for National Careers Service customers
  • High level guidance skills working to Ofsted Grade 1 standard with the ability to understand the CSAP assess customer progress and needs, use LMI effectively, motivate customers, empowering them to progress, via 1:1, group and telephone
  • Digital literacy, Ability to use digital channels and platforms in the delivery of information or advice and guidance. This includes the promotion of specific online tools and websites; other relevant social media channels as well as software packages to record and report information and support customer learning
  • Effective networking and partnership skills
  • High level of organisation and planning skills with effective case loading
  • Ability to follow procedures and meet compliance requirements
We are an equal opportunities employer and welcome applications from all people who meet the criteria. As part of our commitment to increase the diversity of our workforce, we would particularly welcome applications from disabled, LGBTQ+, Black, Asian and Minority Ethnic communities. As part of our 'Ban the Box' campaign, GC are committed to increase opportunities for people with convictions to compete for jobs.
Manchester, England, UK