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Retail Store Manager

Job Details
Purpose of Position

The Duluth Trading Company Manager ensures that in this customer-facing position they and each member of the store team deliver the Duluth Brand experience daily. Consistent with that the manager will direct all the activities required to achieve key business metrics through proper hiring, staff development, merchandise presentation, operational excellence, inventory controls, and loss prevention.

What You’ll Love:

Being a part of an innovation-driven organization that is growing fast, and taking care of business through catalog, web, and retail stores.
Working on a team that makes retail workwear for customers who are smart, straight-talking folks who do everything from pounding nails to shoeing horses and pitching bales.
What You'll Do:

Sales and Goals Achievement:

Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
Effectively set sales and promotions with proper signing and communication
Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.
Customer Service:

Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
Ensure customer profile information is accurately recorded.
Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Human Resources/Leadership Skills:

Effectively recruit, hire, train, motivate, and lead employees.
Ensure all openings are filled on a timely basis.
Demonstrate professionalism, integrity, and company values when addressing employees.
Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
Adhere to all Company guidelines, policies, and programs and sets a positive example.
Identify problems and opportunities and discusses them with District Manager.
Store Operations:

Control inventory and expenses.
Direct team in handling merchandise receipts and transfers quickly and accurately.
Direct team in the visual merchandising of the sales floor.
Understand, execute, and train all cash handling and reporting functions
Properly process all register functions and ensure they are correctly followed in the store.
Ensure store is secured; respond to any alarms as directed.
Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.
What We're Looking For:

High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred
Five years retail experience with a minimum of three years retail management experience.
Highly organized and able to adapt in a growing and changing environment.
Able to build teams, motivate, lead and influence others.
Strong problem-solving skills and the ability to make good decisions. Able to persist through challenges.
Goal-oriented and results-driven.
Exemplifies the highest standards of integrity and trust.
Excellent communicator and listener.
Collaborates and functions as part of a team.
Ability to work a flexible shift including evenings and weekends.
Performs other duties as directed.
Environmental Factors:

Must be able to stand or walk for up to eight hours a day.
Frequent reaching and bending and twisting – below the waist and above shoulders.
Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
Ability to climb ladders, reach and bend.
Work in temperatures ranging from 50 - 95 degrees – especially in our stock room areas.
Able to use common tools such as hammer, screwdriver, and wrench for floor sets.
Use of a computer up to 60 % of the time throughout the day.
Benefit Information:

401(K) plan – we match the first 3% at 100% and the next 2% at 50%. Full-time employees are eligible the first of the month following 30 days of employment. They are eligible for the company match 6 months following their start date.
40% employee discount.
Employee Stock Purchase Plan (ESPP). Employees are eligible to participate if working at least 20 hours each week during the offer period and have met 90-day employment requirement.
Full-time employees will receive a Paid Time Off Plan. The first year will be prorated from their start date. The second year, they will receive 120 hours.
Full-time employees will be benefit eligible the first of the month following their start date.
Who We Are:

We are a “no bull” brand that started in 1989 and we provide apparel and other gear for hardworking men and women. Favorites such as our Ballroom® Jeans featuring “crouch without the ouch," Buck Naked™ Underwear, and our Longtail T® Shirts that hide “plumber’s butt” reflect our attitude.

The heart of Duluth Trading’s success is creating one-of-a-kind men’s and women’s clothing, innovative tools, and ingenious gadgets while being humorous storytellers. The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a retail, web, and catalog apparel company that knows where it’s going.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.

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Full Time
Salary Range
$39,000.00 - $51,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Port Washington, WI, 53074, US