Sorry, this job is no longer available.

(Loading More Opportunities)

Services Site Manager (Aftermarket)

Job Title

Services Site Manager (Aftermarket)

Job Description

Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 5,000 employees, all committed to moving its customers' businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.

Our Contract Services offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at warehousing. The Contract Service Manager is responsible for the Services Operations for our material handling system at the respective site. Provides leadership, management and direction to a maintenance team to achieve safety, quality, productivity, cost objectives, along with meeting customer service goals.


As a Services Site Manager, you will be managing the operations crew and activities of service contract. Proactively locate improvement opportunities in operational process and activities, and will be the backup of the Contract Manager.

Essential Functions (Job Duties and Responsibilities):

  • Manage the operations team
  • Continuous improvement of the system operations and team performance
  • Performance communication and reporting for both system and team operations
  • Manage and advise on the performance of third party agencies

Additional Responsibilities:

  • Manages operations teams and shift schedules and distribute activities
  • Ensure optimal man power and skills distribution
  • Establishes improvement opportunities, create improvement plan and execute it
  • Rotates staff to ensure wider levels of competence and cover are developed
  • Communicates and coordinates with stakeholders during operation and in cases of breakdown
  • Creates backup plan in case of breakdown
  • Commits to and drives performance improvement
  • Collaborate with Contract Site Manager on the impact of operations on the delivery of day -to- day maintenance activities
  • Analyze and improve departmental processes, such as people development and career path

Required Education and Experience:

  • High level technical education
  • 5 years' experience in technical function related to controls
  • 3 years' experience in management / team leader function
  • Team building
  • Excellent verbal and Communication skills
  • Proper communicative and negotiation capabilities

Preferred Qualifications:

  • Bachelor's Degree in Electrical, Mechanical or Controls Engineering
  • Warehouse Operations experience
  • Conveyor services or material handling services experience

Knowledge-Skills-Abilities (Competencies):

  • Service minded
  • Understand Controls software for automated logistics systems
  • Able to work on own initiative
  • Able to prioritize work as and when needed
  • Good team player
  • Willing to learn and improve technical capabilities
  • Pragmatic and proactive
  • Good analytical skills
  • Solution-oriented attitude
  • Great troubleshooter and problem solver

Position Type/Expected Hours of Work:

This is a full-time position supporting a 24/7 call center operation.


Occasional travel in North America is required. With the expectation to manage a 24/7 operation.

Supervisory Responsibility:

Oversee and Manage the Services team

Work Environment and Physical Demands:

The work environment/physical requirements described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit, use hands to handle or feel and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Although a Controls Engineer predominantly works in the office, they also spend time at a customer site, where they sometimes handle packages or automatic equipment such as conveyor systems.

While performing the duties of this job, the employee is sometimes exposed the baggage / package handling systems, mechanical parts and vibration. The noise level in the work environment and job sites can be loud. The Controls Support Engineer will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*This position operates in the secured area of the customer site and may require a security badge. Applicants are required to pass a background check, as provided by applicable state and federal law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Salary Range
$56,000.00 - $135,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Los Angeles, CA, 90079, US