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(Loading More Opportunities)Delivery Manager
Job Title:
Service Delivery Manager
Expense Type:
Billable
Location:
Chennai
Division:
WMS
Experience:
Min 7-10 Years
Start Date:
ASAP
Job Description
KEY RELATIONSHIPS:
- Project Managers
- Team Leads – Support Group
- Pre-sales Managers
- Sales Managers
- OEM contacts
KEY RESPONSIBILITIES:
A Delivery Manager is expected to demonstrate thought leadership, technical leadership, change management, inspire and motivate people.
As a Delivery Manager, you will be responsible for the following:
- Delivery Management
- People Management
- Account Management
- Technical Leadership
- Process implementation
- Client Interactions
Expertise in the following areas:
- Manage projects with quality and timely delivery.
- Ensure customer delight in every phase of the project.
- Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.
- Be an advocate for the customer in various forums including service reviews and user experience meetings.
- Develop initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service.
- Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.
- Work closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy.
- Proven ability in a customer facing Service Delivery or Service Management role.
- Extensive experience in a customer facing role, with a track record of delivering services to defined service levels.
- Experience of identifying scope for improvement, process reviews and developing and implementing new processes.
- Commitment to service excellence and customer experience.
- Flexibility in a rapidly changing and developing environment.
- End-to-end responsibility for program definition and execution
- Management Reporting/Presentations
RELEVANT EXPERIENCE:
- Required at least 10 years in Delivery Management.
- Customer onboarding and long-term account management.
- Graduate in Engineering.
- Experience in maturing independent programs and delivering them, independently.
QUALIFICATIONS:
PERSONAL ATTRIBUTES:
- Good Communication
- Excellent presentation skill
- Strategist with very good attitude, business acumen and managerial qualities
- Aggressive
- Strong in follow-up / coordination skills.
- Mentoring the team and driving them to be self-sufficient.
- Handling conflicts and resolving