Delivery Manager

Job Title:

Service Delivery Manager

Expense Type:

Billable

Location:

Chennai

Division:

WMS

Experience:

Min 7-10 Years

Start Date:

ASAP

Job Description

KEY RELATIONSHIPS:

• Project Managers
• Team Leads – Support Group
• Pre-sales Managers
• Sales Managers
• OEM contacts
  
  

KEY RESPONSIBILITIES:

A Delivery Manager is expected to demonstrate thought leadership, technical leadership, change management, inspire and motivate people.

As a Delivery Manager, you will be responsible for the following:

• Delivery Management
• People Management
• Account Management
• Technical Leadership
• Process implementation
• Client Interactions
  
  

Expertise in the following areas:

• Manage projects with quality and timely delivery.
• Ensure customer delight in every phase of the project.
• Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.
• Be an advocate for the customer in various forums including service reviews and user experience meetings.
• Develop initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service.
• Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.
• Work closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy.
• Proven ability in a customer facing Service Delivery or Service Management role.
• Extensive experience in a customer facing role, with a track record of delivering services to defined service levels.
• Experience of identifying scope for improvement, process reviews and developing and implementing new processes.
• Commitment to service excellence and customer experience.
• Flexibility in a rapidly changing and developing environment.
• End-to-end responsibility for program definition and execution
• Management Reporting/Presentations
  
  

RELEVANT EXPERIENCE:

• Required at least 10 years in Delivery Management.
• Customer onboarding and long-term account management.
• Graduate in Engineering.
• Experience in maturing independent programs and delivering them, independently.
  
  

QUALIFICATIONS:

• Graduate in Engineering
  
  

PERSONAL ATTRIBUTES:

• Good Communication
• Excellent presentation skill
• Strategist with very good attitude, business acumen and managerial qualities
• Aggressive
• Strong in follow-up / coordination skills.
• Mentoring the team and driving them to be self-sufficient.
• Handling conflicts and resolving