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Delivery Manager

Job Title:

Service Delivery Manager

Expense Type:

Billable

Location:

Chennai

Division:

WMS

Experience:

Min 7-10 Years

Start Date:

ASAP

Job Description

KEY RELATIONSHIPS:
  • Project Managers
  • Team Leads – Support Group
  • Pre-sales Managers
  • Sales Managers
  • OEM contacts

KEY RESPONSIBILITIES:

A Delivery Manager is expected to demonstrate thought leadership, technical leadership, change management, inspire and motivate people.

As a Delivery Manager, you will be responsible for the following:
  • Delivery Management
  • People Management
  • Account Management
  • Technical Leadership
  • Process implementation
  • Client Interactions

Expertise in the following areas:
  • Manage projects with quality and timely delivery.
  • Ensure customer delight in every phase of the project.
  • Maintain a proactive approach to operational and service issues, ensuring KPIs and SLAs are met.
  • Be an advocate for the customer in various forums including service reviews and user experience meetings.
  • Develop initiatives to provide continual service improvement, process adherence and enhancement, plus driving efficiency of service.
  • Ensuring operational stability when new Services are launched or updated by working with relevant Project Delivery Teams for the effective transition of new Services into Operations.
  • Work closely with the rest of the Service Delivery team to ensure that service capabilities are consistent and aligned to overall Service Management delivery strategy.
  • Proven ability in a customer facing Service Delivery or Service Management role.
  • Extensive experience in a customer facing role, with a track record of delivering services to defined service levels.
  • Experience of identifying scope for improvement, process reviews and developing and implementing new processes.
  • Commitment to service excellence and customer experience.
  • Flexibility in a rapidly changing and developing environment.
  • End-to-end responsibility for program definition and execution
  • Management Reporting/Presentations

RELEVANT EXPERIENCE:
  • Required at least 10 years in Delivery Management.
  • Customer onboarding and long-term account management.
  • Graduate in Engineering.
  • Experience in maturing independent programs and delivering them, independently.

QUALIFICATIONS:
  • Graduate in Engineering

PERSONAL ATTRIBUTES:
  • Good Communication
  • Excellent presentation skill
  • Strategist with very good attitude, business acumen and managerial qualities
  • Aggressive
  • Strong in follow-up / coordination skills.
  • Mentoring the team and driving them to be self-sufficient.
  • Handling conflicts and resolving
Posted
04/27/2022
Location
Chennai, TN, IN