Role: Transition Manager
Location: Swords, Dublin (Hybrid, 2 Days Per Week)
Length: 6 Months Rolling Contract
You will be required to lead and manage transition activities centred around the Service Desk operation and supporting L2-L4 teams as stated below, for a Global IT Company based in Dublin.
L1-L4 service readiness and associated activities for each new end market i.e.
AWS telephony set-up for Service Desk & testing for each new end market
Raise and manage TfSNow PAC's (pre-approved changes) and RFC's to configure new end market locations and users in TfSNow
Review readiness checklist with L1-L4 teams weekly but driving actions/activities daily with Service desk and other supporting functions i.e. Incident / Change / Asset / Problem Management
Work with Service Readiness Director providing input on progress of related readiness activities calling out any areas that need escalating
Transition management of Service Delivery Teams and coordination of the various teams and individuals
Manage service transition project for the introduction of new functionality and services
Manage store cutover comms to the customer and the account for store cutting over from incumbent provider to Fujitsu EPOS support
Key Skills and Experience:
Transition Management Experience, preferably within a Retail environment.
Strong Managerial Skills.
Excellent Interpersonal & Communication Skills.
Good Time Management & Organisational Skills.
Strong Analytical & Problem Solving Skills.Project People is acting as an Employment Business in relation to this vacancy