Insurance Collector I - Sarasota (Main St)
Patient Financial Services
Works with third party payers to ensure timely recovery of outstanding accounts receivable by maintaining high productivity standards for outgoing collection calls. Web based tools are frequently be used in lieu of first phone contact to determine that a claim has been received at the payer. Problem solves first dollar claims. Responsible for keeping abreast and complying with all managed care contracts and third party relations. Handles correspondence and all communications in a professional and timely manner. Assures that high professional standards are adhered to in all cases. Inputs data as required to comply with department specific quality assurance measures and for feedback to other departments and insurance companies. Collector contributes to departmental operations by performing other related job duties as may be required. Receives and responds to incoming calls in a professional and courteous manner. All inquiries are answered in a timely fashion and in a manner that promotes customer satisfaction. Performs all appropriate account updates.
- Require a minimum of two (2) years of experience in a healthcare, insurance or customer service environment. Bachelor's degree can substitute for the required experience.
- Prefer two (2) years of experience working with Third Party Billing and Collections.
- Prefer ability to type a minimum of forty-five (45) words per minute.
- Prefer Certified Patient Account Technician (CPAT) or Certified Revenue Cycle Specialist (CRCS).
- Prefer strong written and verbal communication skills, as they relate to customer interactions.
- Prefer demonstrated computer literacy with windows based programs.
- Prefer the ability to communicate effectively and with a distinct speaking voice.
- Prefer the ability to review and update both patient and insurance information in the computer system.
- Prefer the ability to quickly resolve customer complaints.
- Prefer the ability to read and understand insurance remittances, calculate patient responsibility and understands coordination of benefit rules.
Minimum High School Diploma or Equivalent
High School Diploma, GED or Certificate