Patient Access Specialist

All Candidates applying will need to be vaccinated for COVID and show proof of receiving the COVID vaccine before being interview and hired.

We are an integrated medical, mental health, and dental clinic, located in Swissvale. We serve the neighborhoods of Swissvale, Wilkinsburg, Braddock, the greater Pittsburgh area, and all people who come to us. At Metro, our providers collaborate with each other to treat every aspect of a patient's health, all under one roof. We offer all of our services to everyone, regardless of identity, income, insurance status, or the ability to pay.

Metro Community Health Center extends great benefits to our eligible employees.

MCHC current benefits are:

• MCHC pays 100% of the employee premium for UPMC Platinum Small Business Medical, United Concordia dental, STD, LTD and Life insurance

• VBA vision coverage is offered as voluntary coverage that paid for by the employee

• Medical and Dependent Care FSA and HRA

• 2 weeks of paid parental leave

• 20 days (4 weeks) of PTO for your 1st two years

• 9 paid holidays

• 401k with a 4% match

Job Summary for the Patient Access Specialist Position (Front Office):

This position is responsible for patient scheduling, registration, financial collections and the daily clerical support of the health center for the delivery of primary care to the patients and families of Metro Community Health Center.

Essential Functions for the Patient Access Specialist Position (Front Office):

• Demonstrate a high level of skill at building relationships and customer service
• Provide counsel, support, advice, and support to patients and their families
• Create new accounts by collecting registration data from new patients and creating new patient charts within the EMR
• Maintain accuracy of patient insurance information with all new and recurring patient visits, including scanning all insurance cards and updating income verification form
• Collect all co-pays, payments and balances, as required by office policies
• Enter/apply patient payments to balances in computer system
• Maintain appropriate use of fax machine, copier and computer; as directed
• Check patients in and out for scheduled appointments
• Answers incoming calls from patients and assists patients with scheduling needs
• Triage calls within the department
• Obtain and enter new patient demographics; update patient information, as necessary, in the computer system to maintain accuracy for billing
• Obtain and verify patient insurance information (coverage and deductible) utilizing online tools or by contacting insurance companies
• Maintains compliance with all policies, procedures and laws
• Able to work in a fast paced environment with high call volumes
• Other duties as assigned

Requirements for the Patient Access Specialist position (Front Office):

• High School Diploma or equivalent is required
• Demonstrated knowledge of medical terminology and HIPAA required
• Successful completion of a medical receptionist or related program or 1 year of medical office experience

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