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Customer Logistics Pool Manager (people management responsibilities) (f/m/div)*

Did you know you are interacting with Infineon Technologies' products already? Our products are in your phone, your car, your computer and we help to make the world easier, safer and greener! Responsibilities
Located in Infineon's Dublin Office, the successful candidate will be part of the largest customer facing supply chain management team in Europe. The role entails being responsible for one of the teams in charge of the demand fulfillment and logistics management for a specifically assigned customer portfolio, working as an integral part of the demand creation team, within the corporate supply chain organization.
In your new role you will:
Leadership activities:
Manage all CLM related activities within the respective CLM Team;
Plan, direct and oversee CLM-pool level operations; allocate resources to effectively staff and accomplish business targets and results;
Enable, coach, mentor and develop CLM in the pool through continuous training (skill set development), oversee new employee onboarding and provide career development planning and opportunities;
Manage and optimize the collaboration in the pool by reviewing current processes and deploying improvement measures jointly with global/regional CLMs, other Pool Managers, CLM-Competence Center and other internal partners;
Define and control customer-specific target service levels (KPIs, concepts, other SC offerings)
Secure full compliance with Infineon's guidelines (e.g. Corporate Reporting), regional strategy, processes, operational continuity (contingency planning) and communication requirements, compensation and benefits decisions;
Ensure maximum supply chain performance and customer satisfaction by ensuring timely delivery, consistent quality of services and prompt resolution of all issues through professional crisis management;
Be the 2nd level escalation path to address and resolve all customer specific supply chain related items and problems;
Monitor and control the CLM (Pool) relevant KPIs incl. customer (satisfaction) scorecards assigned to the pool, ensure the achievement of the CLM objectives and KPI targets set by / agreed with the CSC and DIV SC management and identify and carry out corrective actions wherever required while ensuring the proper involvement of further relevant functions (e.g. Sales);
Customer related activities:
Gather and maintain a detailed understanding about customers' supply chain related requirements and needs for optimization of IFX' and customer's supply chain processes;
Actively build/drive relationship / communication on management level both with customer and Infineon Operations, Sales, Marketing, Quality and Supply Chain;
Manage/secure the global supply/demand fulfilment and supply chain management of the pool assigned customers under consideration of customer specific requirements and drive the optimization of the relevant supply chain processes and tools;
Participate in the negotiation of frame and supply chain agreements and provide input regarding customer specific supply chain requirements;
Actively communicate supply chain topics with customer on management level to balance customer requirements and IFX' capabilities;
Strategic tasks and CLM development:
Identify future Supply Chain requirements to support IFX' competitiveness;
Define, implement and control global customer-specific CLM strategy covering the whole supply chain (incl. indirect business);
Strengthen CLM-pool focus on data-analytics: identify trend at Pool-level to drive business decisions on customer demand, demand fulfillment and Supply Chain KPIs; carry out corrective actions and ensure the proper involvement of the relevant functions;
Analyze IFX's supply chain service levels relative to competitor's SC programs and KPI data.
Your Profile
You are best equipped for this task if you have:

Proven success and experience in Logistics / Customer Service / Supply Chain Management;
3rd level qualification in a business or related discipline; Supply Chain/Operations emphasis preferred;
Fluency in English (German an advantage);
Knowledge of SAP ERP applications an advantage;
Proficiency with Microsoft Office applications;
Detailed understanding of supply chain processes;
Experience in the s emi-conductor, automotive or electronics industry an advantage;
Previous experience in people management (minimum 2 years);
Ability to work under pressure and to adapt quickly, working in a dynamic business environment;
Possess creative problem-solving and analytical skills;
Able to evaluate complex situations and find solutions accordingly;
E ffective motivator with strong written and spoken communication skills;
Good team player;
Works proactively with a sense of urgency and attention to detail at all times;
Entrepreneurial thinking and acting;
Excellent planning and organizational skills;
Open to occasional travel (
Coaching, mentoring networking possibilities
Wide range of training offers & planning of career development
Different career paths: Technical Ladder, Management & Individual Contributor
Flexible working conditions
Medical coverage
Health promotion programs
On-site Kitchen available
Company Sick Paid Leave Scheme
Company Pension Scheme
Annual Success Bonus Scheme
Monthly Commuter Ticket fully expensed by Company
Accessibility, access for wheelchairs
Dublin, Dublin, IE