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Legal Operations Manager

Owen Reed are recruiting for a Legal Operations Manager to join a top law firm in London. Experience is essential for this role.

The Role:

Reporting to the [Head of Department (HoD) and the Legal Operations Director], the Legal Operations Manager (LOM) plays a key role in ensuring the efficient and smooth running of a legal department. With a heavy focus on practice management, the LOM provides vital support to partners, liaising and coordinating with numerous stakeholders to ensure the department gets the support it needs to perform well, remain profitable and ensure teams are highly engaged.

Working closely with lawyers, from trainees to partners, helping them to understand the value in identifying and applying best practice and learning. Progressing projects and initiatives that relate to operational improvement, efficiency (both within matters and outside of matters), technology, profitability and communications.

Provide direct operational support to the HoD and partner team, attending partner meetings; identifying, tracking and (where necessary) delivering actions and priorities.
Coordinate regular communications from HoD to the department, ensuring important information is easily understood and delivered in a timely manner.
Support workload allocation for the department, ensuring work is allocated fairly in the best interests of client service, client value and the professional development of people.
Lead the implementation of firmwide projects within department, ensuring change is delivered consistently and tailoring where necessary.
Meet regularly with key stakeholders including Knowledge, Business Development, HR, Business Change, Tech, and others, to ensure the department is getting the best support.

Support the wider Legal Operations team in ensuring the Legal Operations function is a high performing community of professionals, sharing best practice and supporting professional growth.
Contribute to the community of Legal Operations professionals both internally and externally, helping promote the firm's brand.
Support those starting out in Legal Operations careers so that they can learn, develop and enjoy a fulfilling career in the role.

Legal Operations:
Embrace a spirit of continuous improvement, utilising matter debriefs and collaboration to identify opportunities to improve efficiency.
In collaboration with Legal Operations and Legal Technology, implement new products and services that improve the efficiency and margin of legal services. Where possible use technology and low-cost resource to delegate or automate tasks that are historically difficult to recover effectively and/or are outsource.

In collaboration with Business Development, understand client development plans.
Run 'end of matter' reviews, in collaboration with Business Development and Knowledge Lawyers, identifying lessons learned and turning into actionable outcomes.
Support Business Development in the planning and delivery of client listening exercises, implementing process improvement based on outcomes captured.
Strategy and Planning:
In collaboration with Business Development, Central Finance and HR, support the HoD with the preparation of annual business plans, where necessary coordinating the preparation of supporting data.

Experience & Knowledge:

Experience of law firms and legal process.
Understanding of the effective use of technology.
Experience of leading projects.
Business acumen

Experience of developing and re-engineering operational and legal processes.
Understanding of technical legal process and terminology.
Project, financial and operational management, including workflow analysis.

Personal Attributes:

Highly organised.
Relationship builder.
Excellent collaborator.
Confident communicator.
Attention to detail.
Commitment to firm culture.