SR. CUSTOMER SERVICE REPRESENTATIVE

SR. CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF HUMAN RESOURCES
CITY OF WORCESTER

The Human Resources Department seeks candidates for the position of Sr. Customer Service Representative (Sr. CSR). This position is the first point of contact in the Human Resources Office and serves as reception for the department. The position is responsible for providing exemplary customer service to City of Worcester employees, retirees, residents, and constituents. Under the general direction of the Benefits Manager and Assistant Director of Human Resources, the Sr. CSR processes City of Worcester employee benefits and provides information related to employment matters in person, by phone, and/or through email. The Sr. CSR also handles general administrative and clerical functions for the department. This position requires after hours work during open enrollment period(s).

Bilingual and multilingual applicants are encouraged to apply.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organizational and interpersonal skills;
• Strong written and verbal communication skills;
• Strong time management skills and attention to detail;
• Ability to maintain professionalism under all circumstances;
• Ability to perform basic math functions;
• Ability to manage multiple priorities/multitask in a fast paced environment;
• Ability to work with diverse populations;
• Ability to operate standard office equipment;
• Ability to work independently and as part of a team.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent;
• Three (3) years of professional experience providing customer service in an office setting; OR,
• An Associate's degree in a related field may be substituted for two (2) years of the work experience requirement.
• A Bachelor's degree in a related field may be substituted for the work experience requirement.
• Computer proficiency, including Microsoft Office Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS:

• Prior experience administering/processing employee benefits.
• Prior experience working in Human Resources.

SALARY RANGE: $18.79 - $23.52 hourly, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Open until filled. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.