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Customer Care Specialist - Canada

As a Customer Care Specialist, you will deliver exceptional experiences every day for one of the fragrance industry’s best-known brands! Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts, too! This opportunity is a work from home role.

About the Position:

  • Service customers through answering e-mails, phone calls, and chats
  • Utilize selling skills to make effective recommendations
  • Assist clients with navigation of our website and selecting internet options
  • Navigate UPS tracking issues and editing order issues
  • Build and sustain relationships across the Care Center
  • Exercise clear communication with various care center partners, leaders, and peers

Equipment (Bring Your Own Device):

  • Windows 10 PC (Dual Core Processor, 4-8 GB RAM, 20 GB of free hard-drive space)
  • Computer cannot be a tablet or MACDual
  • One (1) stand-alone monitor: must have min. of 17" screen (We will provide a 2nd monitor for you!)
  • Three (3) available USB ports & ethernet port

About the Benefits:

  • $17/hour English only, or $20/hour French-bilingual
  • Employee discounts
  • Growth opportunities through various development programs
  • SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Required qualifications, skills and experience

About You:

  • Want to drive customer satisfaction through voice, chat, and/or email communications
  • Have the ability to multi-task and navigate through multiple systems
  • Are eager to advance your career with a reliable company
  • Excellent writing, grammar, and communication skills
  • Are 18+ years of age
  • Have a high school diploma or GED
  • Can pass a criminal background check
  • Have 1 -2 years of service, sales, and/or retail experience

Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position.


Why Sitel Group

Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions! As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. At Sitel Group, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

Kitchener, ON, M2A, CA