Growth Marketing Manager

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Who We Are:

ServiceMax's mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMax's mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines - and the world - running, every single day. We pride ourselves in creating a culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.

Our Commitment:

ServiceMax is committed to providing a place of opportunity and growth for employees of all races, genders, and ages. We strive to build a team that better reflects the communities we live and work in. Join a team that is committed to equal representation in the workplace and fostering a community of education and action against racial, gender and social injustice. We welcome varying belief systems, philosophies, and lifestyles.

The Growth Marketing Manager will be responsible for driving the execution of ServiceMax's integrated campaigns and ABX programs to targeted, ideal customer profile segments that will discover demand, create pipeline and increase pipeline velocity. This person will collaborate closely with digital marketing, field marketing, product marketing, sales and SDRs. We are looking for a person with a track record of executing effective multi-channel programs, establishing new partnerships, and creating demand and growth. This person is highly collaborative, with experience planning, and managing large-scale B2B campaigns and virtual events to drive awareness, demand, and revenue.

Creativity, out of the box thinking, an eye for quality, and the ability to connect with an audience, are highly important. We are seeking a technology enthusiast, willing to try new things and someone who can pivot quickly when business priorities change. A high-energy, self-starting performer who stays on top of what needs to get done and motivates others to achieve execution and success is an ideal candidate.

What You Will Do:

• Plan and execute innovative, multi-channel campaigns to drive buyer engagement, account opportunities, and revenue growth, while closely monitoring conversion rates and optimizing campaigns across the buyer journey.
• Drive programs to support demand creation, ABX, pipeline acceleration, and revenue generation programs for a global market.
• Own campaign execution plans with support from web, digital, design, and field marketing teams; drive and support digital and demand tactics and programs including but not limited to content, websites, email nurture, and paid media.
• Ensure timely deployment of initiatives and campaigns by managing internal partners, timelines, and processes.
• Partner with sales team to ensure quality lead delivery, proper follow-up, and outbound account engagement according to established SLAs.
• Establish new campaigns while analyzing and measuring the effectiveness of existing programs.
• Maintain a data-first approach to continually measure and optimize performance.
• Help build and maintain multi-part email nurture campaigns, personalized to different segments to educate contacts within target accounts and move them through the funnel to convert.
• Develop and launch A/B tests to improve the performance of our website and demand-gen campaigns' KPIs, including conversion rates, click-through rates, open rates, and more.
• Track, report, and analyze results of campaigns, website, content, and email KPIs
• Collaborate with Content Marketing to support and improve content effectiveness and influence pipeline across stages of the marketing funnel
• Coordinate CRM and marketing automation processes and align with demand generation strategy to optimize digital marketing activities
• Identify trends and opportunities and make recommendations for further improvement
• Experiment with creative ideas and have fun!

What You Bring to ServiceMax:

• Minimum 3-5 years marketing experience, or related, in a B2B SaaS or enterprise technology environment
• Demonstrated track record of optimizing marketing campaigns to boost primary KPIs
• Demonstrated experience with a modern marketing technology stack, including but not limited to Salesforce, Marketo, 6sense, Content Engagement Platforms, website experience tools, and website chatbot tools
• Demonstrated ability to understand buyer journey stages and audience personas to effectively increase account engagement and move target accounts through the funnel.
• Ability to think analytically to set and exceed performance targets.
• Proven ability to work effectively in a fast-paced, deadline-driven environment
• Comfortable communicating internally and externally daily, and in any medium (phone, video, email, direct messaging), to facilitate successful work projects
• Bachelor's degree or equivalent.

What ServiceMax Offers You:

• Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Flexible Time Off
• 401(k) Retirement Savings Program
• Commuter Benefits
• Professional development and training opportunities

For more information, visit www.servicemax.com or visit us on LinkedIn, Instagram or Twitter.

Our Hiring Process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

A career at ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax's cloud-based software platform to keep these machines - and the world - running, every single day. We pride ourselves in creating a culture that inspires our employees to be the best they can be in an inclusive and judgement-free environment.

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