Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services. The company is also a leading supplier of warehouse automation solutions. Established in 1949, Vanderlande has over 5,000 employees, all committed to moving its customers' businesses forward at diverse locations on every continent. With a consistently increasing order intake of more than 1 billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.
POSITION SUMMARY:
The IT Engineer role provides support for Vanderlande's high-level controls product offering (Vision, W-platform, etc.); you are part of a team of IT Engineers that operate in our North America Service Center (NASC). You are responsible for helping our customers find and resolve system issues (incident management), researching problem solutions (problem management), and advising of changes (change management) to the IT operational systems. You will be part of the remote Service Support team within the North America Service Center (NASC). To ensure customer warehouse solutions operations run smoothly, you will have frequent contacts with customers, partners, the internal organization, and suppliers.
Essential Functions (Job Duties and Responsibilities):
In the role, you will also be responsible for:
Required Education and Experience:
Knowledge-Skills-Abilities (Competencies):
Position Type/Expected Hours of Work:
This is a full-time position supporting a 24/7 call center operation.
Travel:
Occasional travel to customer sites in North America is required. Some international travel will be required for training purposes.
Work Environment and Physical Demands:
The work environment/physical requirements described here represent those an employee may encounter while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit, use hands to handle or feel and talk or hear.
The employee is frequently required to reach with hands and arms, and the employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Although an IT Lead Support Engineer predominantly works in the office, they also spend time at a customer site, where they sometimes handle packages or automatic equipment such as conveyor systems.
While performing the duties of this Job, the employee is sometimes exposed to warehouse systems, mechanical parts, and vibration. The noise level in the work environment and job sites can be loud. The IT Lead Support Engineer will encounter mechanical, electrical, and hydraulic equipment. Ear protection should be worn.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*This position operates in the secured area of the customer site and requires a security badge/access. Applicants must pass a background check, as provided by applicable state and federal law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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