Customer Success Manager
Customer Success /
Our health system is broken, and it's a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
At Sana Benefits, we strive to be human with our customer relationships. We are growing fast, and we're looking for Customer Success Managers (CSMs) to help us manage new SMB customers throughout their journey. We are passionate about using innovative technology and concierge service to elevate the health benefits experience of small business owners and their employees. Each member of our team is a true owner and makes a real-world impact to our customers on a daily basis.
As a CSM, you will be the primary point of contact for our clients. The CSM has visibility into the entire company, and works alongside our sales, product, operations, marketing, and support teams to serve our clients. The ideal candidate will also help develop best practices and be open to other responsibilities in a hands-on, collaborative environment.
What you will do
Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!