IT Support Technician - Eurofins CDMO Alphora

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1,000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.


Eurofins CDMO Alphora Inc. provides a fully integrated suite of services to support drug substance and drug product development from the IND enabling development stage, through to phase II & III supply, and commercial validation and manufacturing for niche APIs. In addition to a continuing flow of interesting and challenging projects for global pharmaceutical and biotech companies, Eurofins CDMO Alphora Inc. is committed to growing its state-of-the-art organization, with continued investments in its people, modern facilities, equipment, and instrumentation.

Job Description

The IT Support Technician is accountable to the Office Manager/Human Resources Business Partner for all activities relating to IT. The work performed is includes both cGMP and non-cGMP. The position requires prior experience in a similar role and University or College degree/diploma is preferred. Open to recent graduates with relative experience.



  • Provide support to all departments within the organization with respect to applications and hardware
  • Ensure that ALL IT Services (Networking, Application Servers, End user computing, etc….) are supported effectively on a continuous basis
  • Must cooperate and collaborate with the members of the IT support team (Alphora, NSC, Eurofins groups)
  • Manage service tickets effectively while properly documenting until fully resolved
  • Support Office, desktop, computer systems, printing issues
  • Support for onsite hardware configuration and set-up
  • Identify and troubleshoot user specific issues and escalate as required
  • Continuously document and maintain standard operating procedures and system preventative maintenance protocols

o Preventative maintenance (PMs) – responsible for documentation, execution and drafting of PMs while exercising strong technical writing skills

o Ability to deliver high quality documentation while paying attention to detail

o Ability to quickly grasp complex technical concepts and create easily understandable documentation supported by text/pictures

  • Metrology support – assist with instrument computer application set-up
  • Internal/External Audit support on behalf of IT – provide high quality responses in audits to present/support IT work completed
  • Application testing
  • Support computer deployment and employee moves
  • Maintain database to track IT assets and their deployment
  • New hire support – ensure new hire profiles are validated and tested prior to start date, provide end user support during orientation as required
  • Oversee corporate mobile plan, work with approved vendor for cellular issues, assist with mobile configuration/set-up; provide end user support
  • Must take a proactive approach and recommend better day to day operational solutions
  • Reactive - Engage immediately to provide outstanding customer service and support
  • Must take initiative on all tasks and work with minimal supervision
  • Responsible for compliance with GMP guidelines and ensuring that all GMPs and SOPs are followed.
  • Adhere to the policies and guidelines set out in the Employee Handbook.
  • Work harmoniously with all fellow employees.
  • Follow Environmental, Health and Safety rules/regulations and report any workplace injuries or accidents immediately.


  • Perform additional duties as required.



  • College/University degree in Computer Sciences or related field an asset
  • Must have strong sense of accountability and due process
  • Strong interpersonal and effective communication skills are required
  • Must be able to support multiple local sites (daily access to vehicle a must)
  • Min 2-5 years relative IT experience
  • Proven working experience in technical writing of software documentation
  • Must have experience working with Microsoft Office applications
  • Experience with Waters Empower, Agilent MassHunter preferred but not required
  • Exposure to GMP/lab environment an asset


Within the Company

  • Interacts with Personnel through the facility.

Outside of the Company

  • Interacts with various IT contractors and suppliers of services and equipment
Additional Information

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.


Mississauga, ON, C4W, CA