Claims Associate - Primary Casualty Triage

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.


  • Handle General Liability claims for a wide variety of AXIS policyholders written in various jurisdictions and reporting to the Claims Manager;
  • Triaging of first notification of loss, efficiently utilizing an established network of service providers;
  • Set accurate claim reserves and make referrals to senior members of the team where necessary;
  • Obtain relevant policies;
  • Reviewing policy wordings to validate coverage for claims and escalate any issues arising;
  • Prepare coverage positions to be reviewed and approved by Claim Manager;
  • Work closely with TPA service providers, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate;
  • Handle referrals from TPA service providers due to claim value or policy coverage issues arising;
  • Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise.
  • Monitor and investigate assigned claims and develop resolution strategy;
  • Additional responsibilities for this role include validation of indemnity and fee payments, ensuring these are processed accurately and promptly, including monitoring and processing of claims bordereaux and ISO searches and reporting,
  • Ensure file set up accurately with proper coding, LOB, Danger Signal and CAT Codes.
  • Knowledge of record only file handling and/or deductible recovery process a plus.
  • Experience on a Fast Track team or low value/high frequency handling a plus.
  • Experience speaking with and negotiating with Claimants and/or Counsel a plus.


  • Bachelor's degree or 3+ years of equivalent claims handling/underwriting experience in lieu of degree
  • Claims adjuster license highly preferred
  • Experience or exposure to handling commercial general liability claims on behalf of a syndicate, insurance company, broker, loss adjuster or solicitor preferred
  • Excellent multi-tasking and time management skills are required
  • Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external
  • Knowledge of CLASS/ECF2 preferable
  • Intermediate to Advanced experience with Excel, Word and PowerPoint preferable
  • Experience with OneNote and Office Products including Outlook highly desired
  • Ability to successfully work in hybrid and self-directed work environment

Salary Range
$32,000.00 - $43,000.00
per Year
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Alpharetta, GA, 30009, US