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Program Coach

Job DetailsJob Location Remote UT - Taylorsville, UTRemote Type Fully RemotePosition Type Regular Job Category Education

The primary responsibility of the Program Coach is to connect, support and guide the parent/guardian of Waterford UPSTART students. Waterford UPSTART is a FREE in-home early literacy software that prepares children for kindergarten. Parents/guardians are their child's first teacher. Waterford UPSTART Coaches support the parents/guardian's efforts and together they lay the foundation of a lifetime of learning for the child. We are currently looking for employees in the Pacific and Mountain time zones.


Conversations will be through scheduled and unscheduled outbound contact with assigned families actively using Waterford UPSTART. In this role you will discuss the child's academic progress, social-emotional well-being, motivation, and software usage routine while guiding parents to existing Waterford UPSTART resources. Program Coaches previous experience in education (social work, early learning, etc.) makes them an invaluable mentor and resource to Waterford UPSTART parents.

A typical workday is super structured and will be spent at a computer texting, emailing, and calling to mentor families who are using the Waterford UPSTART software. Your passion for preparing a child for lifelong love of learning is instrumental in parent empowerment and program success!

Essential Duties & Responsibilities
  • Time management is critical as a remote coach. You must be working to support our Upstart families throughout the entire 8 hour shift
  • Facilitate an encouraging relationship with assigned at risk parents and children from enrollment to graduation by providing academic and social emotional guidelines to increase program efficiency
  • Converse effectively by understanding backgrounds, cultures, and goals to individualized parenting and learning strategies that meet their needs
  • Connect with parents through various outbound contact methods to answer questions, offer motivational tips to encourage their child's software usage, and to inspire parents to become the champion of kindergarten success
  • Handle inbound calls, text and email for program support and responses to our outbound inquiries.
  • Schedule follow-up appointments to build an ongoing relationship that work within the user's availability
  • Manage software usage and user profiles using an online management system
  • Meet all departmental critical metrics, such as quality, efficiency and contact requirements
  • Continuously champion, promote, and advance diversity, equity, and inclusive excellence at
  • Collaborate on and contribute to organizational DEI efforts and goals.
Required Skills & Education
  • BS/BA in education, social work, psychology, sociology, early education, or similar degree required
  • 2 to 5 years Early Education experience, social work, or related field
  • Ability to provide outstanding customer service while guiding/mentoring parents and enable them to be their kid's first teacher
  • Outstanding communication using all forms of contact: phone, email, text, and chat
  • Proven track record to actively listen while displaying emotional intelligence and understanding to a diverse group of participants while providing program support
  • Independent worker who is a naturally proactive, skilled problem solver
  • Comfortable in a fast-paced, deadline driven environment with strong organizational skills and good time management
  • Demonstrated ability to collaborate with coworkers/departments to learn new processes and technical troubleshooting skills quickly
  • Keyboard at least 40 WPM
  • Proficient in Microsoft Excel and Word
Preferred Skills & Education
  • Bilingual (Spanish)
  • Salesforce CRM

About is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a childs first teacher at home and supports teachers in the classroom. Currently, serves over 300,000 children across 43 states every year.

Our Commitment to Equity & Inclusion

Waterfords commitment to inclusive excellence is foundational to achieving our mission of universal literacy. is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children and families in underserved communities. At Waterford, we actively seek talent who bring diverse backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.

Working at

We anticipate this full time position will start at $18/hour based on education, experience and skill set. team members are located across the United States and primarily work from home. We offer a phenomenal benefits package that includes fully paid premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, we offer a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).

Salary Range
$29,000.00 - $62,000.00
per Year
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Taylorsville, UT, US