The primary responsibility of the Program Coach is to connect, support and guide the parent/guardian of Waterford UPSTART students. Waterford UPSTART is a FREE in-home early literacy software that prepares children for kindergarten. Parents/guardians are their child's first teacher. Waterford UPSTART Coaches support the parents/guardian's efforts and together they lay the foundation of a lifetime of learning for the child. We are currently looking for employees in the Pacific and Mountain time zones.
Conversations will be through scheduled and unscheduled outbound contact with assigned families actively using Waterford UPSTART. In this role you will discuss the child's academic progress, social-emotional well-being, motivation, and software usage routine while guiding parents to existing Waterford UPSTART resources. Program Coaches previous experience in education (social work, early learning, etc.) makes them an invaluable mentor and resource to Waterford UPSTART parents.
A typical workday is super structured and will be spent at a computer texting, emailing, and calling to mentor families who are using the Waterford UPSTART software. Your passion for preparing a child for lifelong love of learning is instrumental in parent empowerment and program success!Essential Duties & Responsibilities
Waterford.org is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a childs first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year.
Our Commitment to Equity & Inclusion
Waterfords commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion (DEI) are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children and families in underserved communities. At Waterford, we actively seek talent who bring diverse backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission.
Working at Waterford.org
We anticipate this full time position will start at $18/hour based on education, experience and skill set. Waterford.org team members are located across the United States and primarily work from home. We offer a phenomenal benefits package that includes fully paid premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, we offer a generous vacation, sick, and holiday offering. Currently, Waterford requires all new hires to provide proof of COVID-19 vaccination or file a religious or medical exemption (as applicable by federal, state, and local law).