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ICT4D Knowledge Management & Communications Specialist


Job Title: ICT4D Knowledge Management & Communications Specialist

Reports to: TBD

Department: Global Knowledge and Information Management (GKIM)

Grade: 8

About CRS:

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

Contributes to driving internal and external ICT4D thought-leadership, knowledge management and capacity building. Responsible for the effective sharing of ICT4D knowledge across the agency, through the development, dissemination, and ownership of relevant communications assets and fora. Supports internal ICT4D capacity building by enabling access to relevant learning resources. Supports external ICT4D thought leadership and knowledge exchange. This role works in a highly networked manner with colleagues across the agency.

Roles and Key Responsibilities:

  • Drive and facilitate internal ICT4D knowledge exchange through the development, dissemination, maintenance and marketing of relevant communications assets, events, and the ICT4D Hub on MyCRS. Coordinate with key internal stakeholders to identify relevant content.

  • Support internal ICT4D capacity-building by enabling access to relevant learning resources, including curating an ICT4D curriculum on CRSLearns. Contribute to the identification of ICT4D capacity-building needs and delivering training.

  • Contribute to external ICT4D thought leadership and knowledge exchange by driving the development and external publication of relevant content as well as assisting with ICT4D Conference events.

  • Maintain strong internal networks and stay up to date on key ICT4D approaches, projects, innovations, and themes within the agency.

  • Contribute to other areas as assigned as a member of the ICT4D team.

Languages - Must be fluent in written and spoken English; French or Spanish fluency highly desirable.

Travel - This position will require occasional travel (15% or less), including to resource poor international locations.

Supervisory Responsibilities - None

Key Working Relationships:


  • Country program teams

  • RTAs

  • Program Impact and Quality Assurance

  • Institutional Donor Engagement and Advancement

  • Headquarters and field based ICT4D staff

  • OverOps KML team


  • ICT4D Conference partners

Knowledge, Skills and Abilities:

  • Excellent interpersonal, presentation and oral and written communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.

  • Ability to thrive as part of a multidisciplinary, geographically distributed team.

  • Strong teamwork, coordination, interpersonal and negotiating skills.

  • Ability to work independently and be self-driven.

  • Proactive, resourceful, solutions-oriented, and results-oriented.

  • Ability to plan, maintain a timeline, focus, and use time effectively.

  • Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.

Preferred Qualifications:

  • Graphic design skills and experience

  • Experience using Sharepoint

  • Demonstrated networking experience


Basic Qualifications

  • Master's degree in international development, international relations or communications or related work equivalency

  • Experience with knowledge management and communications using a variety of media within an organization

  • Understanding of technology and its application in international development/humanitarian aid as demonstrated through work experience, specific course study or other activities

Agency-wide Competencies (for all CRS Staff) :

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity

  • Continuous Improvement & Innovation

  • Builds Relationships

  • Develops Talent

  • Strategic Mindset

  • Accountability & Stewardship

What we offer:

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer.

Primary Location: HQ-US-MarylandJob: Cross-FunctionalOrganization: Catholic Relief ServicesSchedule: RegularShift: StandardJob Type: Full-time Day JobJob Posting: Jan 5, 2022, 2:55:45 PM
Salary Range
$45,000.00 - $73,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Baltimore, MD, 21201, US