Linkfluence - a Meltwater company, first started as a passion project between four students with an ambitious goal: to understand and "map" the social web. With backgrounds in engineering, artificial intelligence, and sociology, these founders soon realized the potential of this idea and launched a company in 2006 to fulfill this potential.
In 2021, Linkfluence was acquired by Meltwater, a leading global provider of media intelligence and social analytics. This important achievement and milestone further highlights Linkfluence's core mission and vision. This also represents a huge opportunity for growth for the company and for Linkfluencers.
Today, Linkfluence is a leading AI-enabled consumer insights company that turns social data into valuable insights for global brands. Our hybrid combination of AI and human expertise is what sets us apart from other social listening players in the industry.
We serve over 500 clients worldwide across all industries, from global brands like LVMH, Nike, and Ralph Lauren, to Danone, Pernod Ricard, and Porsche.
Our team is young, diverse, and ambitious, and we're growing rapidly. We have 180 people of over 20 different nationalities spread across our offices in Paris, London, San Francisco, New York, Dusseldorf, Shanghai, and Singapore. We are a multicultural organization and are committed to a gender-balanced workforce.
If you're passionate about staying on top of online trends, if your ambition is to help companies serve their customers, if you're curious about what's happening in the world and love to listen to others, and if you're thrilled to be a part of shaping the future of social media intelligence, then we want to hear from you!
Linkfluence provides a wide range of solutions. The Key Account Manager is the cornerstone of the overall customer relationship and support in order to maintain and extend the partnership and grow the global revenue. Being first in line when it comes to developing and strengthening the commercial relationship on a global scale with strategic Key Accounts (Accounts with $500k ACV and above), you will support these accounts globally (with the support of local account managers) for the key account(s) and advocate for your clients internally.
You will be working collaboratively with different team members from Customer Success, Project Management, Customer Support, Sales, Product, etc across our 7 global offices to drive success among your clients and develop our existing businesses.
Work actively with local Account Managers to coordinate business development, leveraging our international presence
Drive business practices and specific use-cases to effectively support agreements signed with clients
Negotiate global agreements in a way that allows and secures growth of the business
Drive innovation at the client and proactively present new solutions and services for big clients and key contacts
Drive local and global sales efforts to develop new business opportunities. Sponsor upsell and cross-sell initiatives.
Provide customers with business analysis reporting that demonstrates a high quality of account management
Accurate coordination with internal teams (Customer Success, Project Management, Engineering, Product, etc.)
Design and own a strategic plan to grow your accounts aligned with the company's vision and roadmap
More precisely, you will be in charge of:
Driving profitable growth and global revenue for all accounts
A portfolio of accounts with a mix of existing key accounts and accounts that can be developed to key accounts
Understand, identify and negotiate new business opportunities within your portfolio
"Blue Print" accounts (map key contacts, marketing and customer strategy, competitors, policies and processes, etc.)
Convert existing contracts to a higher value contract with focus on solutions and secured, recurring revenue
Extend contract scope to incorporate additional solutions
Open new revenue streams in local Linkfluence markets as well as in new customer countries
Share best practices on processes, structures and solutions both internal and external
Engage and participate in all relevant strategic projects and opportunities within the customer organization
Coordinate retention of client subsidiaries by offering additional services (studies, new dashboards, new solutions.)
Build trust and rapport with your clients to drive your strategic plan in a prescriptive manner.
University degree of equivalent work experience
You have more than 8 years of experience
You have a proven success in managing large portfolio with more than 1.5M of annual recurring revenue
You've had success with a solution-based approach
You have significant experience in managing sales within large accounts in the US or abroad
You have the ability to build & maintain strong relationships both internally and externally
You are passionate about the social data and knowledge of online media and social web.
You're enthusiastic and have great interpersonal skills.
You like working within a multicultural and international scope.
You describe yourself with keywords like proactivity, rigor, organization and autonomy.