Manager, Risk Services












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Manager, Risk Services

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Date: May 18, 2022



Location:

Springdale, AR (ARSPRIN), US





Company:
BNSF Logistics



BNSF Logistics is a technology and people-driven third-party logistics company that delivers what matters - to our people, our customers, our carriers, and our communities. BNSF Logistics is a place where diverse talent works together every day in an inclusive way to create and implement the best ideas to help usDELIVER WHAT MATTERS. We achieve this through our commitment to our Guiding Principles which helps us create the ultimate competitive advantage in the marketplace.





We PROTECT THE WELL-BEING OF OURSELVES AND OTHERS

We DRIVE INNOVATION AND EMBRACE TRANSFORMATION

We RESPECT AND SERVE EVERYONE

We KEEP OUR COMMITMENTS

We FOSTER A COLLABORATIVE AND INCLUSIVE COMMUNITY

We CELEBRATE AND ENJOY THE JOURNEY!


Primary Functions:



The primary function of the Manager, Risk Services is the management of supplier services. Input and assistance with the Risk Analysis Program, Hazmat, and the insurance functions of the organization will also be included. This position will recognize industry risk trends and create strategies/action plans to minimize the overall risk to the organization while balancing the growth needs of the company.





Basic Qualifications:



A highly effective Manager, Risk Services has a broad knowledge of the logistics industry and can leverage their knowledge and experience to effectively support a team focused on quality assurance. The Manager is responsible for supervising the Supplier Services team on a daily basis with assisting other Risk Services Managers and their team members as needed to deliver results in the form of growing the Company's relationships with its partners.





Basic Qualifications:




  • Lead individual, team, and organizational risk management efforts necessary to achieve departmental goals.

  • Administer provider vetting, contract review, complaints, - claims on behalf of the company and its customers.

  • Monitor and follow up on supplier services and risk reports from internal systems as well as external reports and information to identify trends in cause of loss, locations of loss, types of loss, and losses by carrier and develop processes and plans to address issues.

  • Monitor all provider information onboarding sites and internal systems for accuracy.

  • Develop and distribute weekly and monthly reports for management.

  • Working closely with providers, insurance brokers, agents, attorneys, and loss adjusters regarding claims.

  • Develop metrics to track department progress and provide reporting.

  • Provide training and support as needed internally.

  • Assisting with customer complaints and appeals.

  • Taking responsibility for the department's productivity and targets.

  • Maintaining quality and customer service standards.

  • Train, guide and assist all Supplier Services Specialists with daily duties.

  • Handling of customer complaints and appeals related to providers.





Education and/or Experience Qualifications:




  • Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.

  • Equivalent to a four year college degree preferred, plus 5 years related experience and/or training

  • 4+ years related management experience, or equivalent combination of education and experience.

  • Accredited insurance license preferred (Adjuster, Producer, Certified Claims Professional, etc.)




Disclaimer



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.





BNSF Logistics offers competitive benefit programs and services including, but not limited to:




  • Competitive pay

  • Comprehensive health benefits package

  • Employee discounts on autos, travel, electronics, insurance, etc.

  • Professional training staff with an industry leading Learning Management System

  • Company culture that recognizes its employees





BNSF Logistics is an Equal Opportunity Employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.










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Posted
04/19/2022
Salary Range
$63,000.00 - $122,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
Springdale, AR, 72766, US