Winery Tasting Room Ambassador
Winderlea Vineyard & Winery
Winery/Tasting Room Ambassador | Dundee, OR | Full Time
The Tasting Room Ambassador has an enormous opportunity to set the culture of how our customers experience and purchase our world-class wines. Through a warm welcome, knowledge of our products, and friendly greeting this position will complete sales, connect folks to our memberships, and share our story. In addition to other logistical duties, our Ambassadors insure an inclusive environment where all identities are welcome.
Founded in 2005 by owners Donna Morris & Bill Sweat, Winderlea is a boutique producer of Oregon Pinot noir and Chardonnay. Our historic 20 acre estate vineyard was planted in 1974 and our tasting room sits at its crest, overlooking the Dundee Hills. We also farm 2 other vineyards (one in the Dundee Hills and the other in McMinnville) for a total of 65 acres, as well as purchasing grapes from some of the most highly regarded vineyards in the Willamette Valley.
With deep respect to the indigenous communities that have taken care of this land, we are committed to continuing the traditions of responsible and sustainable land management. We are dedicated to the highest quality winemaking, and sustainability throughout our business. These commitments were most recently demonstrated in 2015 when Winderlea became the 4th winery in the world to achieve B Corp Certification and also received Demeter Biodynamic® certification for the Winderlea Vineyard estate in the Dundee Hills. Winderlea farms all of its vineyards Biodynamic ® and received certification on its vineyard in McMinnville in 2018 and will receive certification in 2022 for their 2nd Dundee property. Winderlea’s tasting room utilizes active and passive energy practices and proceeds from tasting fees are donated to ¡Salud!, an organization that provides health and dental care services to Oregon’s vineyard workers and their families. To learn more about our commitment to transparency in business and to putting our internal and external community first, visit https://www.bcorporation.net/community/winderlea-vineyard-and-winery to review our B Corp Impact Report.
ABOUT THE RIGHT CANDIDATE
We are seeking a professional, enthusiastic and captivating individual who, above all, possesses a willingness and desire to connect with people. The ideal candidate is a professional individual with an affinity for hospitality and exemplary customer service. A positive attitude and effective communication skills are essential; this candidate will be able to translate our story and the guest experience into wine sales, club memberships, and long term relationships. Additionally and core to our equity values, this person will work towards creating an inclusive environment of all identities including race, sexual orientation, gender, ability, nationality among others.
-Be able to connect and engage with guests from all identities and levels of wine knowledge
-Be enthusiastic about building and maintaining long-term guest relationships
-Promote the Winderlea brand, while offering guests an extraordinary experience
-Convert customer interactions to sales of wine and wine club memberships
-Consistently deliver outstanding customer service by cultivating and projecting a flexible, accommodating and customer centric attitude
-Deliver a wine-centered experience while encompassing food, fun, entertainment and education
SPECIFIC DUTES & RESPONSIBILITIES
-Effectively convert interactions to wine sales and club memberships
-Greet and educate guests about Winderlea, local area attractions (restaurants, other tasting rooms, etc) and general winemaking and viticulture practices with the goal of creating new and repeat customers; be motivated to continue one’s own personal education
-Promote and help to book guests for Winderlea events, including summer lunches, winemaker’s dinners and special tastings
-Process orders via the Point of Sale system
-Open and close the tasting room
-Stock wine and maintain general tasting room cleanliness
-Wash and polish glasses
-Must be available to work weekends and certain holidays.
-Other duties as assigned
-Sales or hospitality experience
-Ability to close a sale within the context of creating a positive guest experience
-Proven ability to work independently and as a member of a team
-Positive and engaging personality
-Ability to lift up to 50lbs and stand for long periods of time
-Must have reliable transportation
Previous tasting room or retail wine experience is highly desirable. The ability to communicate knowledge of and passion for wine with guests is a must.
Competitive CompensationFriendly and inclusive work environment
Type of Work: Full Time Permanent
Salary Information: $18/hour and sales compensation on all wine and club memberships sold. Benefits include 100% medical, dental, vision, short term/long term disability insurance. Retirement savings plan and educational benefits.