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Bilingual Crisis Support Counsellor (Remote)

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Reporting to the Clinical Supervisor of AbilitiCBT (a digital clinical solution) and using the Lifeworks platform and online tool, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges

Bilingual Crisis Support Counsellor (Remote)

AbilitiCBT by Lifeworks
Toronto, Ontario
Permanent, Full Time

Health and Productivity Solutions

Healthy employees lead to higher engagement, less strain on benefit plans, and better organizational results. Addressing the complexity of health issues in today’s workplace requires systematic and well-integrated solutions. Our health management programs are results-focused and designed to lead to a strong return on investment and a healthier workforce.


  • Provides immediate telephone crisis counseling/interventions to the general public as well as employees and family members of customer organizations;

  • Identify the present problem and determine appropriate service response level as per case response level standards;

  • Assess client’s needs and provide brief telephone counseling support as needed

  • Determine suitability for the digital AbilitiCBT program and triage as appropriate

Succeeding as a Crisis Support Counsellor will require the following core qualifications and skills

  • Completed a Clinical Master’s Degree in either Social Work, Clinical Counseling, Clinical Psychology, Sexology, or another clinical field of study;

  • Be a member of a Regulated College or Professional Order and/or with the Canadian Professional Association such as CCPA

  • Strong Computer skills and mastering current software and applications (such as Microsoft Office);

  • Bilingualism in French and English either written or oral;

  • Strong crisis intervention & risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.

  • Good clinical judgement and understanding of your responsibilities regarding confidentiality;

  • Strong work ethic and professionalism.

  • Abilities to work over the phone and through chats;

  • Ability to adapt to both the ever changing client and organizational needs;

  • Ability to work in a fast-paced environment and to multi-task when needed;

  • Strong empathy and listening skills;

  • Flexibility to work shifts.



Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.

Toronto, ON, C6A, CA