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Service Technician

As a Service Technician, you will install, repair, troubleshoot, and conduct preventative maintenance on automated bus, truck and train wash equipment at locations across North America. The role will require you to utilize your industry knowledge and experience to service complex equipment while providing exceptional customer service to our internal and external partners. You will also be key in helping to build our customer base by leveraging and building your relationships and our brand in the field.

**Responsibilities: **

  • Respond to service and/or emergency calls as required
  • Consult customers directly and/or refer to service requests to understand the nature of the equipment malfunction
  • Diagnose faults, analyze issues, and refer to schematic diagrams to repair and/or replace equipment
  • Track and report service call outcomes
  • Perform planned preventative equipment maintenance
  • Evaluate and advise of any upgrades required
  • Prepare machines for field installation
  • Uncover opportunities with new clients and offer additional services to existing clients by leveraging and building relationships
  • Recommend and implement measures to improve service processes, working conditions, equipment performance, and quality of service to increase efficiency and customer satisfaction
  • Partner effectively with other team members, office staff and the leadership team by maintaining constant communication via phone, in-person, and email
  • Always adhere to company policies and safety regulations
  • Participate in training as required

**Requirements & Competencies**

  • Deep understanding of PLC Programming ladder logic and all aspects of inputs and outputs
  • Excellent understanding of HMI programming and its interaction with a PLC
  • Driver’s License
  • Possess at least two solid years of mechanical experience and electrical knowledge and/or training
  • Demonstrated interpersonal and customer service skills, with experience dealing directly with customers
  • Able to proactively identify, diagnose and solve problems
  • Strong organizational skills and ability to prioritize effectively to meet deadlines and work within time constraints in a fast-paced environment
  • Able to work independently and to collaborate with a team
  • Self-motivated, enthusiastic, and able to work with minimal supervision
  • Able to manage conflict while being empathetic and helpful
  • Flexible and able to work in a changing environment
  • Must be able to communicate in English and French
PSECO inc.
Mississauga, ON, C4W, CA