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Social Media Manager

Social Media ManagerPortland, Oregon /Stumptown - Marketing/Creative /Full-Time/Salaried
Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.
The goal of the Social Media Manager is to engage consumers and scale Stumptown's reach and growth by strategically ideating, creating, and deployingcompelling content across owned social media channels. Areas of responsibility include: social strategy, daily content creation, DM management, earned and owned media relationship building, influencer marketing, social campaign activation, and local and national event support. Stumptown has a dedicated and passionate fan base, and this role is integral in continuing to nurture and develop our valued relationships with our customers, the press, and the public.

Apply if...

    • You're an experienced social media manager that knows how to build a content strategy that's data-informed, channel-specific, on brand, and engaging. You bring hands-on expertise across media channels (having run social accounts for a medium to large brand). You understand the unique nuance of content strategy for Facebook, Instagram, Twitter, and TikTok, and have a strong POV on how Reddit, YouTube, Pinterest, and LinkedIn fit into the mix.
    • You're a content creator at heart. Not only do you have strategic savvy, you can shoot, edit, design, write, and produce compelling content and understand how to activate it across channels.
    • You have a strategic perspective on how brands can win in 2022 (and beyond). In a crowded sea of incumbents and newcomers, how might Stumptown engage its audience (and like-minded psychographics) in ways that are authentic yet creative and buzzworthy? Where are our biggest opportunities? Where are our blind spots? If you're brimming with ideas. Let's talk.

Objectives of this role

    • Define, design, and drive Stumptown's social media position, strategy, and execution
    • Grow our presence, engagement, relevance, and responsiveness across social media channels
    • Develop an influencer marketing program to increase reach and impact, while ensuring marketing partners are in alignment with our brand values and ethos
    • Develop key relationships with press, increasing relevant press and earned media mentions significantly in 2022 and beyond
    • Identify and enhance the impact of physical activations, from small, cafe-specific pop ups to large-scale, annual events

Daily & Monthly Responsibilties

    • Ideate, organize, and coordinate monthly media calendars
    • Shoot and edit photos and video, write copy, and create social story layouts
    • Schedule and post content across Stumptown's social media channels daily
    • Engage customers in both reactive and proactive conversation (including customer service inquiries) in comments and DMs
    • Report on key metrics and efficacy of efforts, making recommendations of which initiatives to start, stop, and improve
    • Plan and support cafe events, activations, and events by identifying, assembling, and coordinating requirements, establishing contacts, and developing schedules and assignments

Skills and Qualifications

    • A strong portfolio of social content you've personally created and/or produced
    • Photography, videography, editing, design, and copywriting experience
    • 3+ years experience as a social media manager at a mid to large sized brand
    • Bachelor's degree in marketing, PR, or communications (or 3-4 years equivalent marketing experience in lieu of degree)
    • Witty copywriting skills for social captions and customer engagement
    • Strong attention to detail
    • Familiarity with project management systems (e.g., Monday, Asana) and social media planning platforms (e.g., Later, Hootsuite, Buffer)
    • Proven track record to work collaboratively across an organization
    • Experience working with an elevated food, fashion, or craft brand a plus

Physical Demands

    • Ability to sit continuously at a computer.
    • Carry weight / lift up to 5 pounds frequently and up to 25 pounds occasionally.

Work Environment

    • Work typically takes place in a blended office environment (50% onsite at HQ and 50% remote) and occasionally at marketing or industry events
    • Some travel may be required (20-30%)
    • Occasional nights/weekends may be required
At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.Apply for this job
Portland, OR, 97214, US