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Sr. Implementation Manager

Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person - whether that's meditation, coaching, therapy, medication, and beyond.
Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
We are seeking a Sr. Implementation Manager to join our team! The Sr. Implementation Manager will own the process of our product's deployment from sales hand-off to customer launch. We are looking for a solutions-oriented project manager who is enthusiastic about the customer experience the opportunity to own the full implementation process of some of our largest enterprise customers.

What you'll be doing:

  • Serve as the primary point of contact during the implementation process through regularly scheduled customer meetings
  • Quickly build strong relationships as our customer's trusted expert
  • Project manage the full implementation process externally and internally across multiple departments.
  • Ensure all customer goals and expectations are defined, recorded and communicated throughout Spring Health
  • Continuously contribute to our overall implementation process to ensure we adapt to customer needs and provide the most seamless process
  • Educate and motivate your customers about the value Spring Health will bring to their employees. This will include employee facing webinars.
  • Report on status of implementations and all project-related metrics
  • Support the sales team with finalist presentations
  • Work cross functionally with product and operations teams to share feedback
  • This role reports to the Sr. Director of Implementation and Operations

What we expect from you:

  • Bachelor's degree or higher preferred
  • 5+ years of customer-facing work experience implementing complex, multi-faceted projects with a consultative approach
  • Highly skilled in project management with proven track record of prioritization, attention to detail, and organization
  • Proven ability to adjust project priorities based upon new customer requirements or information
  • Outstanding communication skills with a thoughtful and collaborative approach to relationships
  • Ability to translate technical requirements into an simple, concise actionable plan including capturing custom reporting needs
  • Provide timely and thorough project status reports for customers and internal teams
  • Experience with contract management cycle
  • Technical expertise with SFTP and project management tools
  • History of gathering data requirements necessary for a successful customer launch
  • Willing and able to travel as necessary (approx. 15%)

What we'd love to see:

  • Demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
  • Experience working within the benefits / Human Resource space
  • Prior SaaS-based / B2B2C solutions experience
  • Prior experience with Atlasian (Confluence, Jira) suite of products
Benefits of working at Spring Health:
Focus on total health including:Generous medical, dental, vision coverage available day 1 + access to One MedicalAccess to Spring Health's platform which includes (10) free therapy sessionsUnlimited time off in addition to (12) paid holidays16-18 weeks paid parental leave
Creating a culture you can thrive in:Flexible, remote friendly work arrangements and setupCalm Fridays to encourage meeting & distraction free days Donation matching to support your favorite causesEmployee resource groups
Supporting you financially through:Competitive mix of salary and stock optionsEmployer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:Members Come First We are genuine member advocates.Move Fast to Change Lives We build with urgency and intention.Take Ownership We extend trust and hold ourselves accountable.Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.Science Will Win We will achieve impact by innovation and evidence based frameworks.Candor with Care We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
New York, NY, 10010, US