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Logistics Manager


We are looking for a motivated self-starter to join the Supply Chain team as a Logistics Manager, with a primary focus on Enterprise business order fulfillment. This position will be one of two Logistics Managers at Feather focused on our Enterprise business. The Logistics Manager is the primary conduit between our Account Management team and our customer. Managing all Enterprise orders from reception to delivery and ensuring all customer SLA's are met. This position is a part of our Supply Chain team and reports to the Director of Operations.

About Us:

At Feather, our mission is to transform people's relationship with material goods to create a healthier and happier planet. We are redefining furniture rental for city living and helping people feel at home no matter where they live or how long they plan on staying. By giving people smarter options, Feather is able to keep more furniture in homes and out of landfills.

What You'll Be Doing:

Order Fulfillment

  • Identify fulfillment strategy:
    • (1) what inventory we are using to fulfill orders
    • (2) whether internal vs 3pl partner is used/ which 3pl
    • (3) create contingency plans as potential blockers arise
  • Track inventory movement and proper allocation to customers via Zoltar/Partner systems
  • Liaise with all parties to get orders delivered (Ent/Merch/AM/EPD/3PLs/WW Manager)

Build Process and Guide Product Development

  • Contribute to Internal SOPs in collaboration with Feather Ops
  • Define needs to Product via cross-functional discussion across Ops
  • Guide Product Development as tools are built
  • Build SOPs for our Partners

Drive Performance Improvements

  • Report metrics weekly (currently 5 data points) to drive performance internally and with partners
  • Site visits to manage performance

Support Buildout of National 3PL Network

  • Support the development of multiple 3PL Partners who can (1) fulfill orders and (2) execute reverse logistics, as led by VP/Director

Customer and Partner Relationships

  • Build, promote and maintain good working relationships with Company and Third Partner personnel-transportation and Procurement departments.
  • Customer support to both internal and external customers regarding status of orders


The Ideal Candidate:

While no one person will embody all of the qualities enumerated below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences.

  • Connects with and believes in Feather's Mission to transform people's relationship with material goods to create a healthier and happier planet.
  • An eagerness to join a fast-paced, growing, and evolving environment.
  • Organized and tech-savy with great spread sheet experience,
  • 3 Years experience with supply chain knowledge,
  • Creative, adaptive, innovative, to create new processes and succeeds with a high level of autonomy.


At Feather, we hire incredible people who do great work and encourage a healthy work-life balance. We're a fully remote work environment. We offer a generous leave policy and cover a percentage of medical, dental, and vision.

Our benefits include:

  • An innovative and collaborative culture
  • Fully remote role
  • Competitive compensation
  • Health, vision, dental, and life insurance
  • 401(k) program
  • Flexible vacation, paid time off, and generous parental leave
  • Mental health & professional development coaching
  • Monthly stipend to support your work-from-home needs
  • A paid subscription to OneMedical
  • A 50% discount on your own Feather subscription
Louisville, KY, 40201, US