The Team Supervisor will lead a team of approximately 15 customer service employees in day to day Customer Service operations to achieve and exceed performance expectations. This position is responsible for ensuring all communications (telephones, emails, etc.) directed to the Customer Service Center are handled appropriately. The Team Supervisor provides leadership, direction, accountability, and coaching to ensure adherence to company policies and procedures. The Team Supervisor reports to the Call Center Manager.
Essential Functions (other duties may be assigned)
Physical Demands & Work Environment:
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Consumer Cellular:
Consumer Cellular counts over 4 million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50+ - founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service. The Scottsdale, Arizona-based company utilizes the nation's largest voice and data network, which covers 99% of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target, as well as direct to consumers at ConsumerCellular.com. The company has been awarded the J.D. Power award for Highest Customer Service, 12 Times in a Row, and has been ranked on the Inc. 5000 list for 11 years in a row. For cellphone tutorials, features, applications, and company news connect with Consumer Cellular on Facebook , Twitter and YouTube .
We offer a competitive benefits package including medical, dental, 401(k) match, life & accident insurance, disability insurance, paid vacation and holidays, wellness program, etc. Consumer Cellular is an Equal Opportunity Employer and is committed to diversity in its workforce.
Pre-employment background check and drug screen are required.