Software Services Consultant

Leads in successful delivery of projects utilising technical skills and knowledge around Asset Management and Software Services.

Job title:
Software Services Consultant

Job Description:

Become an Software Services Consultant with Trustmarque. Home based with limited travel throughout UK.

Great Opportunity to join our Professional Services Software Services team within Trustmarque, who are responsible for delivering Asset Management Services and projects to external clients. The team is composed of technical specialists, consultants and solutions architects that together manage the client relationship, support business growth, manage client's data, produce reports and work with pre-sales to evaluate proposals, risk or opportunities.

You will be leading in the implementation and maintenance of information, including status, for technology-based hardware and software assets.

We are seeking experienced Consultants that possess the ability to develop client relationships to assist in driving Services Sales in addition to their project roles.

Good project management skills are required, and be able to assist in delivering successful projects, either by a team or on your own. You must have the technical skills and knowledge to understand their clients' requirements and to develop effective solutions, alongside being able to make the best use of the entire company's knowledgebase and resources. You may be required to engage with several project teams simultaneously and to apply their knowledge and expertise to clients with similar requirements.

Key Responsibilities
For larger engagements - work in tandem with sales or other senior staff to understand customer requirements to help develop solutions/services
For ongoing serviced accounts - deliver the service as defined as well as evaluation for continual improvement, advising sales of any further opportunities; these engagements also require some project management by the Consultant
For standalone projects - work with project managers, fully understand deliverables
Create documentation, workbooks, reports, and presentations to support their work
Work closely with all departments to ensure project and service delivery meet customer expectations
Provide presales consultancy to support sales in winning new business opportunities
Review Statement of Work documentation drafted by the presales and delivery teams
Support Sales and Marketing, ensuring key messages are heard internally and externally
Assist in development and improvement of service offerings and messaging to customers, including input into product development and marketing campaigns
Understand the position of the Software Services team within Trustmarque and support the Software Services Delivery Manager in helping to evaluate any new ideas that may benefit the team

What You'll Bring:
Strong IT Asset Management background, specifically software (SAM)
Knowledge and experience of using Snow's asset management software
Knowledge of software licensing approaches for multiple vendors, including Microsoft
High competency in the usage of Microsoft products Excel, Word, PowerPoint
Experience of evaluating Effective Licensing Positions (ELPs) for EUC and datacentres
Understanding of managing Software-as-a-Service subscriptions (particularly Microsoft 365) including identifying user requirements and comparing licence functionality
Experience of managing projects using recognised methodologies
Strong commitment to, and understanding of, customer managed services
Experience of evaluating commercial licensing models, including licensing agreement and functionality comparisons
Knowledge and experience of using other asset management software
Knowledge of software licensing approaches for a broad number of vendors
Knowledge and experience of configuration and service management
Proven consultancy experience within a similar role
Demonstrable competence in oral and written communication
Proven ability to lead an engagement, workshop or present to an ITAM and management audience
Able to deal with customers/suppliers/peers at all levels in a professional manner
The ability to prioritise effectively, both with own workload and within a team
The ability to use initiative to solve problems

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health.

They are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?
A competitive basic salary
Companymatched pension, life assurance, a cycle2work scheme, 15 weeks' fully paidmaternity, adoption and shared parental leave...and plenty more
Voluntarybenefits designed to suit your lifestyle - from discounts on retail andsocialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardlessof gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on meritand their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.

United Kingdom

Time Type:
Full time

Contract Type:
York, United Kingdom, gb
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