Group Customer Service Advisor

Our client is seeking a Customer Service Advisor to join the Group Car Scheme as an CS Advisor. Our client is continually evolving, with ambitions for growth that require our proactive Group Car Schemes team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme.

The role

Provide a highly professional level of service to each customer by understanding the enquiry (telephone or email); gathering and researching information, whilst taking responsibility for the accuracy of the information provided to both internal and external customers.

Administering Group Employee Vehicle related Operational activities, HR activities such as GSCO processes, Salary deductions, Fuel Cards & Driver License checking. Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily Operational activities. Responsible for delivering positive weekly & monthly KPI’s for Group Car Schemes.

Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.

Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering.

What we're looking for

Qualifications –

• Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable.

• Capable of positive negotiation with a sales through service attitude and proficient telephony skills. • Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit.

• Effective, proactive communicator and inspirational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management.

• Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.

• Great eye for detail with sound knowledge of all Microsoft Office packages.

Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion
Farnborough, United Kingdom, gb
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