Service Manager - Borehamwood

Job Advert

We have a fantastic opportunity for a Service Manager to join our Hertfordshire team!

About the Service

We are looking for a Service Manager to oversee the management of three supported living services under domiciliary care in the Borehamwood area.  One service is separated out over two blocks of flats with 11 people with learning disability and autism,.  We also have a further block of flats at a different location where we support three people with a learning disability and require mobility support.  All the people have variable needs, so we are looking for someone who can mould their approach to their specific needs.

You will be responsible for the development and management of existing staff, and delivering really positive outcomes for the people that we support. You will also work to build positive working relationships with multidisciplinary teams within Hertfordshire.

Reporting to the Area Operations Manager you will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment, and will be proactive in the management of your staff, the rotas, and the budgets for your services.

The most important part of this job is being able to think outside of the box, and being someone who is able to think laterally to bring about effective solutions.

Whilst it isn't essential that you have direct experience as a Service Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector.

You will be self-motivated and have a passion for positive change and the confidence to make difficult decisions under pressure. Having strong interpersonal skills will be essential for this role with the ability to build effective relationships with staff and the people we support.

You may need to cover the odd shift in case of emergency. This will require you to do some front-line support work with the individuals we support.

Experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services.

Your working week is flexible covering 7 days per week and will include working weekends. Flexibility is key.

As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers, discounts of different high street retailers and much more

Key Responsibilities: Quality, Leadership and Relationships

As the Service Manager, you will take overall responsibility for the day-to-day running of the development, including but not limited to:

Working with the people living in the service and the team to ensure high-quality person-centred support

Monitor the quality of the service, ensuring it is fully CQC compliant.

Being an exemplary role model for the team and ensure their continuous development to ensure high standards are continuously met

Liaising with the families and other stakeholders of the people living in the service

Managing a staff team of approximately 30 Support Workers, with the support of an Assistant Service Manager

Delivering high quality customer service to the people we support

Budgetary control

Complaint resolution

Internal auditing & quality assurance

Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return, we are committed to developing your potential even further.

We are proud to be a Disability Confident Leader and welcome all applicants with disabilities to apply for the roles with us. To find out more about Disability Confident Government Scheme, please visit direct gov website.

No two days are never the same, sometimes they may be challenging but always positive so click apply now to be considered!

*All roles are subject to an enhanced DBS check and suitable references.

* To continue to keep the people we support safe; we will continue to follow the government guidelines regarding Covid-19. This means due to impending changes to government legislation it will be mandatory, unless you are medically exempt, to have had both covid-19 vaccines prior to starting work in our services.

Job ID  24198


As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

Service-related sick pay when 6-month probation is completed

Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan when you start, you will be auto enrolled after three months with us.

Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover and Income Protection of 50% salary to be triggered at 26 weeks of long-term sickness

Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

Interest free season ticket loans

Discounts and cashback from 3% to 30% at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras

Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

Free access to round the clock employee assistance program for advice and support

Quarterly award scheme and recognition at every 5 years through our YouRock program

Access to award winning training and development

*T&C's apply based on contract

About Mencap

At Mencap we work in partnership with people with a learning disability.  We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something meaningful.  At Mencap, we can give you that.  You will have opportunities to develop as a person, colleague, leader and activist.

You’ll make new friends and feel inspired to reach your potential.  We will ask a lot of you - but you’ll get back so much more.  With us, it is never ‘just a job’.

In return for your hard work and passion, we can give you real meaning and purpose in your work
Borehamwood, United Kingdom, gb
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