Customer Service Advisor Plusnet

Job Description Summary
Technical Customer Service Advisor Plusnet
Salary: £20,176 plus Bonus
Contract Type: Full time - Permanent - 40 hours a week
Location: Work from Home

Start Date: 7th, 14th 21st & 28TH February 2022

With courses starting through out February we have something for everybody.

Do you have passion for delivering a world-class customer service and the empathy required to help customers with a range of technical queries.

If the answer is yes then we want to hear from you!

Working from home, you will need a wired (Ethernet) internet connection and a quite and private place to work.

Many of the queries you deal with will be technical in nature but
don't worry if your technical skills are quite 100%.

We offer full training to get you up to speed and with help from Albert, he's our state of the art trouble shooting system, you'll have the expertise and confidence to solve a customers problem first time.

Job title:
Customer Service Advisor Plusnet

Job Description:

What we're looking for :
someone who works well independently and takes ownership of customer issues

a drive to solve problems and help people

a clear, confident communicator, even when faced with challenges

someone who gets on well with others, and understands how to approach different customer interactions

Previous experience in a customer service role within a customer contact centre would be ideal, experience previously working for a broadband provider would be even better

an understanding or ability to learn about the different processes within a contact centre environment
a great listener with attention to detail, who can demonstrate empathy and patience

What you' ll be do ing :
handling customer queries and delivering high quality service throughout

using your t echnical product knowledge to proactively find answers and solve problems

working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets

giving administrative support to ensure all queries are correctly logged and updated in line with our processes

adhering to data protection and confidentiality laws

What's in it for you?
All Plusnet colleagues are offered Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.

A competitive salary of £18,915 plus bonus

22 days' holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks... and plenty more

Voluntary benefits designed to suit your lifestyle-from discounts on retail and socialising, to health & wellbeing, travel, and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What will happen next:
Choose apply now to fill out our short application
Your application will be reviewed by our global recruitment team
We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from and complete as soon as possible
Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

About Capita Experience

At Capita Customer Experience, we're transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities.

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55 ,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors . There are countless opportunities to learn new skills and develop in your caree r, and we'll provide the support you need to do just that . Our p urpose is to create a better outcome for you .

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Home-Based - GBR
United Kingdom

Time Type:
Full time

Contract Type:
London, United Kingdom, gb
Apply Now