Admin Specialist

Job Summary: Location: St Helens - Ravenhead Rd, Saint Helens WA10 3DB
Salary: £22,500
Shift Pattern: 4 days on 4 days off

We're looking for a motivated and highly organised Delivery and Collections Administrator to join our team. Cazoo will become one of the leading volume buyers of used car stock in the UK. This role is therefore pivotal in guaranteeing that our Delivery and Collection Specialists and Team Leaders are supported in all aspects of their days.

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind. Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

The role needs someone with the right mindset and cultural fit to become part of a fast paced, data-driven business that will transform automotive retailing in the UK.
What you'll be doing: Ensure that Cazoo purchased vehicles have arrived and as per the agreed SLA.
Ensure that all required vehicle documentation, reports, and loose items are present and appropriately managed.
Ensure that all necessary vehicle documents and loose items are distributed in a timely manner.
Update and query all relevant data systems, as required.
Support Customer Service with any customer queries related to the administrative aspect of our vehicles.
Work collaboratively to develop the administration process to ensure all process handovers are efficient and effective.
Full compliance with Cazoo and our supply partners health and safety policies, advising management where others are not complying.
Dealing with on the day queries from Delivery and Collection Specialists and liaising directly with Customer Services.
Create and collate reports as required to support the process and identify performance against KPI/SLA.
Conduct all other tasks reasonably requested to ensure the smooth running of the administration process

Key skills required:
Disciplined, organised, process driven and collaborative.
Previous experience in Automotive Administration.
Able to communicate effectively.
Ability to liaise closely with external partners and suppliers.
Microsoft Office/Google Suite experience.
Experience of data entry and data retrieval from back office data systems (specific system training will be given).
Fast paced mindset.
Willingness to travel (Full driving licence required).
We pride ourselves on obsessing about the end consumer of our cars and it is critical this is a core part of your DNA.
Along with a competitive salary we offer an outstanding benefits package, including annual bonus and 25 days holiday (plus an extra day for your birthday). At Cazoo we are passionate about well being as such provide an annual wellness fund, free access to the Calm app and are partnered with a leading healthcare provider.
Useful Info:
Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager.

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

St Helens, United Kingdom, gb
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