L&D Operations Trainer

L&D Operations Trainer, up to £25k + Bens, Remote (Home working), with travel across the UK when required.
37.5 hours per week - 09:00 - 17:30 Monday to Friday.

Job title:
L&D Operations Trainer

Job Description:

Key Accountabilities:

To play a key role in designing and developing L&D solutions to new and existing non-clinical staff, equipping them with the knowledge, practical skills and motivation to carry out their work-related tasks and to meet business needs. This may be both technical and developmental (softer skills) in nature, including systems-related training.

To deliver and evaluate a range of non-clinical L&D training programmes and interventions to PIP employees, including Enquiry Centre staff, Team Leaders, Managers, Receptionists and other supporting areas. Particular focus will be on delivering relevant training to the PIP Enquiry Centre (Lot 2 & 4).

To develop and maintain User Guides for areas of responsibility and provide accurate input into Process Definition Documents and Standard Operating Procedures to support the business, as technical accuracy is key.

To work closely with key operational colleagues and stakeholders across PIP, ensuring that L&D provides an effective and efficient training service in line with business and client needs. This may include conducting Training Needs Analysis (TNA).

The role will involve supporting strategic projects and continuous improvement initiatives, as allocated by the Lead Operations (ECA) Trainer or Head of Non-clinical Training.

What we are looking for:
Ability to work autonomously without direct supervision

Strong planning and organisational skills

Ability to be proactive, use own initiative and be flexible

Strong attention to detail and 'right first time' approach

Ability to work collaboratively in a team environment, with clearly defined performance standards

Ability to manage stakeholders

Excellent communication skills, both written and verbal

Developed IT skills, including working knowledge of Microsoft Packages e.g., Word, Excel & PowerPoint

Experience of designing and delivering L&D interventions and solutions

Has technical knowledge of PIP processes & systems (particularly ECA-related) and demonstrates an ability to maintain technical knowledge

What's in it for you?
Competitive salary
Work from home
Exciting business area with plenty of room for development & progression

Don't forget, you're part of a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application and send us your CV.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

United Kingdom

Time Type:
Full time

Contract Type:
Birmingham, United Kingdom, gb
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